29 020 7501 3333 [email protected] www.spitfire.co.uk/canyouhearme Te l ecoms and IP Eng i neer i ng So l ut i ons for Bus i ness s i nce 1988 Broadband is not designed for voice. Get clear VoIP calls with our range of quality of service solutions. French Bulldog [Canis lupus familiaris] technologyreseller.co.uk products, it's a very different type of business.” Phased transition Eurostar Global is moving into the new facility in three phases, largely for cost management reasons – the whole project is entirely self- financed with no external or venture capitalist funding – and to ensure a smooth transition. Phase One, which covers operations and logistics, from a stock, storage and distribution perspective, should be completed by the end of this year and operational by the New Year. This will be followed by Phase Two, involving the fit-out of the reception area, sales and administrative offices, staff canteen, showers and locker rooms, and Phase Three, covering what Carnall terms ‘the luxuries’ (e.g. an on-site gym) that will help create an attractive working environment for existing employees and the new recruits that Eurostar Global will be taking on over the next 12 to 18 months. “We employ 67 full time employees at the moment and by the end of next year, that number will probably be closer to 100. It just depends on how quickly we get into this building and how quickly the contracts expand as a result of that. “We want to use it as a distribution centre first and take it from there. We've implemented technology that allows us to use the offices we have now and those in the new distribution centre. Everything works out of the cloud so we have the versatility to work across multiple locations without there being an issue with technology.” Once the transition is complete, Eurostar Global plans to rent its two existing, owned locations. New services In the meantime, the company will continue to enhance its offering to channel partners with new services. Within the next 12 months, Carnall is planning to launch a buy back, trade in (BBTI) scheme under which it will supply a partner with a device for a contracted period, typically 12-18 months, with a guaranteed buyback price. By subtracting this figure, which could be as high as 40-60% of the device’s value, from the purchase price upfront, Eurostar Global will enable partners to reduce their customers’ initial outlay on new devices, while helping them comply with ESG goals by taking back used devices for re-use in secondary device channels and the circular economy. Carnall is confident that this will prove popular with device resellers and their B2B customers. “If you can spend £5,000 instead of £10,000 on handsets for employees and get the same product for the same length of time, why wouldn’t you do it? Why would you want to give yourself the headache of expending the full value of cash, having to deal with all the recoverables, getting people to bring their devices in, dealing with the data protection and GDPR requirements for those devices and then dealing with the resale of those devices when you've got a partner who will release all that value and service proposition for you instantaneously.” With so much extra capacity to play with, Carnall says that the company’s partners and customers (new and old) can look forward to many more innovations and service improvements in the years to come. “We’ve got an awful lot of ideas in the business and the level of experience and knowledge we've got – the management team alone has over 300 years of mobile experience – means we already deliver a really good service. Having a bigger space and the capacity to do more allows us to deliver what we’re good at to more people, and with advancements in technology there's always something new you can do that you couldn't do last week. I'm quite confident that we'll be doing an awful lot more for our partners in the future.” To find out more about working with Eurostar Global, please call 01785 565555 or visit www.eurostarglobal.co.uk.
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