01732 759725 NEWS : RESELLERS 12 M&A boost for baby boomers Baby boomer owners of Technology Service Providers (TSPs) looking for an exit strategy made 2021 a record year for TSP mergers and acquisitions, according to the 2022 Annual IT Solution Provider Industry Profitability Report from Connectwise solution and TSP consulting firm Service Leadership Inc. This, plus acquisitions by Private Equity-funded TSPs and continued organic growth, increased the average size of TSPs, particularly MSPs. Even so, the industry remains dominated by smaller companies, with 82% of TSPs achieving less than $10 million in revenue and 69% less than $5 million in 2021. Now in its 17th year, the Ser vice Leadership Index highlights rising revenue and profitability for all business models (VARs and MSPs), with revenue up 8.8% and adjusted EBITDA up 13.5% on 2020 levels. Service Leadership VP Peter Kujawa said: “Despite the pandemic and supply chain issues that ran rampant last year, TSPs did remarkably well financially in 2021. We are seeing this trend continue across TSPs, especially Managed Service Providers (MSPs). MSPs are extremely optimistic in their projections for 2022, budgeting 19% revenue growth in 2022, a 64% increase over budgets in 2021.” TruStack named Arctic Wolf EMEA Partner of the Year North-East managed IT services provider TruStack has been named Arctic Wolf’s EMEA Partner of the Year for 2022 in recognition of its success in helping organisations improve their security through Arctic Wolf’s cloud-native security operations platform. TruStack began working with Arctic Wolf in July 2021 and was named the organisation’s partner of the quarter for August to October 2021. TruStack Commercial Director Phil Cambers said: “This is an absolutely huge moment for us at TruStack. Arctic Wolf has a thriving partner community across Europe, the Middle East and Africa and to be named partner of the year for the entire region is a huge achievement for the business.” He added: “When it comes to partnerships, the recipe for success is for both sets of people to get on and understand one another and for there to be a market for the product or service they are offering. In this case all these ingredients have been present and have led to a successful partnership between TruStack and Arctic Wolf.” Managed IT Services provider TruStack, based in Cramlington, Northumberland, specialises in cloud management, infrastructure, security, unified communications and agile working solutions. It has around 450 active clients and a workforce of 55. The Arctic Wolf Platform delivers automated threat detection and response at scale and empowers organisations of virtually any size to establish security operations with the push of a button. www.arcticwolf.com/uk www.trustack.co.uk/ TruStack Commercial Director Phil Cambers with Emma Batey, Channel Account Manager, Arctic Wolf. Pic by RusbyMedia New management team at PLM Global PLM Global, a Nottingham-based specialist in the supply, repair and maintenance of hand-held data capture devices, mobile print and EPoS hardware, is looking forward to continued growth following a change of ownership and a new management team. On August 1 2022, Shane Watson, one of the company’s founding shareholders, became CEO and majority shareholder of the company with the backing of SME Capital. He is supported by Wayne Swallow, who after two years as a Non-Exec will take on the role of Chairman. Swallow has 30 years of experience in Retail Technology and Logistics, including spells as MD of Htec and IT Director at Nisa. Other members of the executive team include Rob Alcock, promoted to Sales Director; Leroy Stratford, Head of Finance; and Matt Leary, Operations Manager. PLM Global has a turnover of £4.5 million, 21 employees, more than 200 clients across six continents and two UK repair, rental and refurbishment sites (in Portishead and Nottingham). Kinly introduces RMM as a service Kinly, the AV systems integrator and remote collaboration service provider, is enhancing its end-to-end capabilities with the addition of remote monitoring and management as a service. Through a global partnership with workplace software specialist Utelogy, Kinly is now able to provide Utelogy licences to customers and offer 24/7 remote monitoring as a service for enhanced uptime, productivity and ROI. Utelogy’s remote management software provides automated diagnostics of AV and unified communications equipment to preempt and solve issues without impacting the end-user, plus extensive room and device usage data. Utelogy CEO Kevin Morrison said: “This is a significant partnership for both Utelogy and Kinly. We are excited to extend the benefits of Utelogy’s software into an expanded customer base by leveraging Kinly’s international reach and expertise in AV and UCC technologies.” Utelogy.com Microsoft Azure Expert MSP retained by Node4 Node4, the cloud-led digital transformation MSP, has retained its Microsoft Azure Expert MSP status for a second year after passing its annual re-certification against the latest Azure best practices. Node4 delivers services across a truly hybrid platform encompassing the Azure public cloud and services deployed in its own UK-based data centres. Andy Slater, Technology Practice Director – Cloud at Node4, said: “We are delighted to have retained our Microsoft Azure Expert MSP status, proving that Node4’s capabilities in Azure services are still of the highest standard.”
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