Technology Reseller v43

01732 759725 38 DISASTER RECOVERY Manager at Ward Hadaway, the shortcomings of the firm’s old system, notably its slowness and unreliability, were placing a big burden on the Infrastructure team and raising concerns not just about the viability of the backups but also the speed and effectiveness of replication. “We replicated to an offsite data centre, to VMWare hosts that had been repurposed from the previous main infrastructure refresh, which meant lower specification hosts on very old hardware. This meant that replications were slow and backup failures were common. Snapshot stun (where back-ups can cause a freeze or a stun on the production environment) meant that replications affected our production server performance, so replications could only be run out of hours alongside the backups. This increased the amount of failures, due to jobs occasionally clashing. “All of the above meant that meeting the firm’s RTO/RPO became increasingly difficult. The older, lower specification hardware also meant that these systems would perform significantly worse than the live infrastructure if we had to fall back to them.” Multiple benefits Ward Hadaway started considering alternative backup and DR solutions, including Zerto and VMWare, before settling on a combination of Rubrik technology and an ADP managed service for backup, backup archiving, DR and replication. Major attractions of the proposed solution included: n Ease of install n Ease of use n Backup times n Lack of snapshot stun n Replication times n Forever incremental n Ease of restore n Annual DR test Included n Managed service DR invocation n No extra cost to spin up VMs n Daily reports, including remediation for failed jobs n Reduced IT management time It’s a wrap The combination of Rubrik technology and a wrap-around managed service from ADP has given Ward Hadaway complete confidence in the success of its back-ups and recovery taken the approach to look at each service on its own merits and at the right time move that particular service to a cloud- based infrastructure. “We have a cloud-hosted IT Service Desk and cloud-hosted HR and Payroll system and will initially be focussing on adopting Microsoft 365 technology for Teams, Exchange, SharePoint and desktop applications, before reviewing cloud services offered by more traditional legal vendors such as practice management and document management.” For the time being, Ward Hadaway has approximately 150 servers at any one time, of which 98% are VMs and the remaining 2% are physical. Together, these servers store approximately 25 to 30TB of data. Backup and DR Backing up this data effectively is essential for a legal firm that prides itself on the service it provides clients and its compliance with data security regulations and accreditations. As part of its strategy to ‘maintain and improve security and compliance’, Ward Hadaway recently implemented a new backup and DR solution from Assured Data Protection (ADP). Previously, Ward Hadaway had an in-house solution with replication to another site that, according to Rob Mackle, Managing Director, EMEA/APAC at Assured Data Protection, was expensive and time- consuming to manage, unreliable and no longer fit for purpose. “Like a lot of companies, Ward Hadaway have a production site and a DR site, and often the DR site is not the same spec and doesn’t have the same horsepower and compute as the production site, so if you do invoke DR, or even try and run a DR test, you won’t have enough power and performance to do it. Even if you do get your systems back, you can’t run your entire environment, so it is a flawed platform. To do it properly is extremely expensive, not just the hosting and the power and the connectivity and the manpower but also the hardware, the licensing et cetera. It is expensive to have your own dedicated DR platform.” For Iain Richardson, Infrastructure Ward Hadaway, one of the North of England’s largest law firms, has cut the amount of time IT staff spend on data management by 95%, reduced its data centre footprint by 80% and achieved 50% faster backups after implementing a managed backup service from Assured Data Protection. Established in 1988, Ward Hadaway is one of the largest full-service law firms in the North of England, with 93 partners, almost 500 staff and offices in Newcastle, Leeds and Manchester. Like any modern law firm, it relies on IT to provide its regional, national and international clients with a high quality, consistent service, underpinned by accreditations with Investors in People, ISO9001, ISO27001, Cyber Essentials and Cyber Essentials Plus. Ward Hadaway’s 11-person IT team, covering Facilities, Infrastructure, Projects, Applications, Training and Service Desk, is responsible for implementing the four main objectives of the company’s IT strategy – to improve IT infrastructure; to increase efficiency; to maintain and improve security and compliance; and cloud migration. The latter is a gradual, on-going process, as Director of IT and Facilities Jonny Smith explains: “We currently and historically have always relied on ‘on-premise’ infrastructure. However, we are very aware that cloud services are becoming more and more popular, cost- effective and easy to manage. We have Ward Hadaway, Newcastle Office