Technology Reseller v41

technologyreseller.co.uk 31 MSP that I talk with have a good understanding of the need to differentiate their services in the marketplace. TR : One finding that surprised me, given the Solarwinds and Kaseya breaches, was that security was not one of the top challenges on MSPs’ minds? Are MSPs right not to see it as a key challenge? GJ: Well, yes and no! Many, if not all, MSPs understand that security is complex and plays a key role for service providers. The threat landscape has changed massively over the past few years and will continue to do so. However, so has the service offered by many MSPs. You only need to look at the report to see that 99% of UK MSPs now offer a managed security service. This shows that MSPs are taking security seriously. Many MSPs are taking this a step further and looking to build true cyber resilience, a measure of business strength in preparing for, operating through and recovering from a cyber-attack. Cyber resilience is something that all businesses, large or small and in any industry, should have as a top priority for 2021 and beyond. At Datto, we have been helping partners understand and build cyber resilience to tackle today’s ever changing threat landscape. It’s no longer just about cyber security, but about combining people, process and technology to gain the ability to identify, protect, detect, respond and recover quickly from any cyber event. TR : Do the survey findings validate Datto’s existing business strategy and product offering or do they highlight untapped opportunities? GJ: The findings aren’t a surprise to Datto, as we are constantly looking at data, reviewing and predicting the future market landscape. At Datto, we are all about bringing enterprise grade technology to MSPs and SMBs. I cannot go into much detail, but we are relentless in our quest to bring new MSP tools and services to market to support and help our partners. With regards to creating margins and opportunities to grow their businesses, you only need to look at recent acquisitions to see we are serious about empowering the MSP community. We truly believe there is no limit to what SMBs can achieve with the right technology, and we will not stop pushing the boundaries of technology to empower our partners. www.datto.com/uk n In March, Datto acquired BitDam, an Israel-based cyber threat detection company that safeguards email and collaboration tools, such as M365 and Google Workspace, from advanced threats including ransomware, malware and phishing. Its patented threat detection technology stops zero-day threats, including those that match no known malware signatures. The view from the UK Based on responses from 150 MSPs in the UK and Ireland Optimism is strong n 98% of UK MSPs say now is a good time to be an MSP When looking specifically at the impact of COVID on MSPs: n 52% experienced a modest increase in revenue n 19% reported a modest decrease in revenue n 29% reported no change in revenue n 97% of UK MSPs expect revenue to increase over the next three years n 88% of UK MSPs offer co-managed services to their clients Challenges exist When asked what kept them awake at night, the top responses from UK/I MSPs were: n Revenue growth (35%) n Competition (30%) n Work life balance (24%) n Profitability (23%) Security still tops the agenda for UK MSPs n 92% of UK MSPs feel SME customers are more aware of security needs because of COVID-19 n 99% of UK MSPs offer a managed security service, showcasing the increased attention MSPs put on outsourced security solutions n Of these, 67% acquire security expertise through co-managed security tools; 63% partner with an MSSP; and 51% work with a security expert MSPs target shift to the cloud n 58% of UK MSPs say clients now have 50-75% of workloads in the cloud; 33% say they have 25-50% in the cloud n Of the workloads already in the cloud, the most common are email servers (87%), databases (83%) and application servers (77%) n 92% of UK MSPs expect 50% or more of client workloads to be in the cloud in the next three years. n UK MSPs most expect workloads to move to AWS (51%) and Azure (47%), followed by Google Cloud (35%) Visit our blog: datto.com/blog Subscribe to our podcast: datto.com/podcast Report Follow us on: Datto’s Global State of the MSP Report