Technology Reseller v41

Tim Barber www.datto.co.uk 12 NEWS : RESEllers AzteQ develops framework for digital transformation success AzteQ, a provider of technology and digital enablement services, is introducing a user-first planning framework for digital transformation. Called CUBe, the end-to-end framework provides the foundations for successful digital transformation through a three-stage process covering: 1 The IT requirements and experiences of end users based on engagement with project leads, stakeholders and end users, including 1:1 interviews; 2 Existing technology assets and future needs, including a technology audit, service delivery assessment, cyber security vulnerability review and cloud services strategy review; and 3 Governance and compliance requirements to evaluate known risks to Data Protection Officers and levels of awareness of data protection and compliance issues amongst end users. AzteQ Managing Director Tim Barber said: “Lack of user engagement combined with often poor technology service delivery and PCs running on alarmingly out-of-date and unsecure software all contribute to inefficient technology performance. This, on an amplified scale, puts huge pressure and risk on a business. The decision-makers are sometimes too close to it to realise the situation, and then comes a brief to add in new technology when the current system is not optimised, with security and compliance issues.” He added: “Commonplace ‘bolt-on’ routes to technology upgrades are ending badly, as they are not aligned to business objectives and present ongoing day to day risks. Our CUBe framework eliminates these risks by ensuring the business is putting its users first – only then can it deliver a successful transformational strategy.” www.azteq.com Spinnaker Support offers service guarantee to new clients Spinnaker Support, a global provider of Oracle, SAP and Salesforce support services, is addressing the concerns of organisations contemplating a move from a vendor’s own support services to an alternative, lower cost provider by launching its first service guarantee for third party software support. The Ultimate Support Guarantee, covering new customers for the initial term of support, confirms that Spinnaker Support will consistently deliver the comprehensive coverage and high-performance standards that organisations expect in relation to legal compliance, security and the quality of technical issue coverage. Mathew Stava, CEO and Chairman of Spinnaker Support, said: “Making the move to third-party support shouldn’t feel like a risk. The Ultimate Support Guarantee is our assurance that every customer receives the support they are promised, when and where they need it. We can offer this service guarantee because we’re fully confident in our model, people and processes.” https://www.spinnakersupport.com/ ultimate-support-guarantee Matthew Stava Sapphire Systems makes fourth acquisition this year Sapphire Systems, a digital services provider to mid-market and enterprise customers, has strengthened its Digital Operations Platform portfolio with the acquisition of Opal Wave, its fourth acquisition this year. A specialist SAP Enterprise Performance Management (EPM), Cloud Analytics and SAP HANA Platform consulting firm, Opal Wave provides software, lifecycle services and managed and cloud hosting services to enterprise customers globally. The acquisition, supported by Horizon Capital, strengthens Sapphire’s EPM, Business Intelligence and Cloud Analytics capabilities by adding a team of skilled employees to its team of SAP experts, while enabling Opal Wave to accelerate its growth as part of a larger organisation. Ian Caswell, CEO of Sapphire Systems, said: “Organisations across all sectors increasingly recognise the transformative capabilities of data analytics, leveraging its potential to optimise processes, reduce costs, instil agility and accelerate innovation. Sapphire’s digital operations platform strategy enables over one thousand customers to use data, analytics and AI to power their business. We are excited that the acquisition of Opal Wave now allows us to extend leading Enterprise Performance Management, BI and Cloud Analytics expertise across our SAP Business One, SAP Business ByDesign and SAP S/4HANA Cloud clients, enhancing the depth of data value they can unlock.” www.sapphiresystems.com Access anywhere Access Legal, the recently formed legal division of software provider The Access Group, has bolstered its cloud capabilities with the acquisition of integrated cloud IT services provider Oosha. The acquisition will enable Access Legal to accelerate the development of Access Workspace for Legal, a ‘single sign-on’ platform for its software solutions for practice and case management, finance, HR and legal-specific compliance and training. As well as giving law firms anywhere, anytime access to Access Group solutions, the platform will provide role-driven, actionable insights. Doug Sawers, Managing Director of Access Legal, said: “Since officially launching in April, Access Legal has gone from strength to strength and the addition of Oosha is a natural and exciting progression for us. As the appetite for full or partially cloud-based systems has been rapidly increasing within law firms, our acquisition of Oosha means we can go even further for our customers, delivering the cutting-edge software and cloud service they need to grow.” Wolverhampton-based Oosha has a loyal base of over 120 customers and 70 employees, who will now join The Access Group’s legal division. www.theaccessgroup.com • https://www.oosha.co.uk/ The Convergent Technology Event for IT Resellers & Providers 28 September 2021 London Business Design Centre 2021 REGISTER ONLINE NOW www.technologylive.co.uk Main Sponsor