Technology Reseller - v29

LIBERATE YOUR CUSTOMER’S IT TEAM With Lenovo Premier Support 77% of an IT team’s time is spent on maintenance and support. That leaves very little time in the day to add value to a business through new initiatives. It’s time to let them do what they do best. Relieve them of the burden of constant maintenance by upgrading them to Lenovo Premier Support, a comprehensive business package that brings an end to protracted technical downtime. WHAT IS LENOVO PREMIER SUPPORT? Technical support needs to be quick and effective if it’s to be considered as a suitable replacement for in-house IT services – Lenovo Premier Support delivers exactly this. Rather than a simple product-based support process, Premier Support provides businesses with comprehensive cover and round-the-clock updates for their full IT suite. A single contact ensures an end user always knows where to turn in a crisis, there’s no waiting in queues either; your case is worked on immediately, from the moment you report an issue until it’s fully resolved. Advanced Technical Support available 24/7 Comprehensive hardware and OEM software support Single point of contact for case management Prioritisation of on-site labour and parts Faster resolution time Optional Premier Asset Tags that support asset entitlement and centre support Standard suite of service-level reporting tools BENEFITS INCLUDE: Speak to an expert Basingstoke 01256 707 070 Burnley 01282 776 776 store.exertis.co.uk