Technology Reseller v26

28 Information Technology for Small to Medium-sized Businesses Document Management The all NEW Fujitsu fi-800R with ID scanning "Customers today have high expectations for digital experiences based on their interactions with other businesses. Service is a key differentiator for the broader company. To ensure both growth and operational excellence, leaders must not overlook the proliferation of technologies & growing customer expectations in the service space." Valerie Street, Snr Principal, Gartner Expectations are not being met 89% of customer service heads aim to exceed customer expectations. 84% of customers felt their expectations were not exceeded at the last interaction. 55% of customers have intended to make a purchase but have backed out because of poor customer service. Employees don’t always have the right tools for the job 60% of customer service representatives said they didn’t have the right tools or tech to handle complex problems. Minimising poor experience should be a priority 23% of People who had a positive customer experience told 10+ people. 48%of People who had a negative customer experience told 10+ people. A seamless experience between staff and customers drive sales “Getting service right is more than just a nice to do; it’s amust do. Consumers are willing to spendmore with companies that provide outstanding service— ultimately, great service can drive sales” says Jim Bush Corporate Officer, Global Executive, American Express. The NEW versatile fi-800R scans and extracts data from passports (including Machine Readable Zones), ID and A4 documents without the need for additional accessories. Advanced dual path scanning technology improves customer service while reducing equipment expenditure. Fujitsu fi-800R Compact Desktop Scanner The Solution Seamless scanning with the Fujitsu fi-800R, specially designed for the front desk, to: • Scan passports (including the Machine Readable Zone), ID cards and documents • Save your colleagues and customers time • 40ppm / 80ipm with ADF and 3.5 secs per sheet • 4,500 sheet daily volume • Deliver a seamless customer experience • Return Scan for passports & ID cards • Ideal for front desk customer facing environments such as hotels, banks, car rental, tourism and leisure, local government and student/staff onboarding