Technology Reseller - v24

01732 759725 20 NEWS : Vendors Union Street Technologies has achieved an average rating of 4.5 out of 5 in an ongoing customer satisfaction survey, based on 2,000 responses from its 600 strong customer base. Since May, the company has been emailing customers following successful completion of support tickets, encouraging them to rate their overall experience out of five. The ratings are collated and independently verified through ServiceNow, the IT service management software Union Street uses to manage its support operations. Union Street Operations Director Robert Bristow, said: “Whenever we receive a support request, our team work to ensure the issue is resolved with as little disruption as possible. They work hard and do an outstanding job. Naturally we’re all very pleased to have our efforts recognised by our customers and reflected in the ratings they are giving us.” Over the past 18 months, Union Street has enhanced its service delivery with a number of new initiatives, including the formation of a dedicated Customer Experience Team; the appointment of an Operations Manager; membership of the Institute of Customer Service; and the launch of a service portal complete with training videos, a knowledgebase and live chat with technical support. unionstreet.uk.com Union Street scores 4.5 out of 5 with customers EIZO relocates following growth EIZO Limited, part of Japanese visual solutions company EIZO Corporation, has relocated to new headquarters on Ascot Business Park, after almost tripling its headcount from 11 to 32 employees. The new office and showroom at 1 Queens Square has a footprint of 14,200 square feet spread over three floors. Colin Woodley, CEO of EIZO Limited, said: “The office in Ascot will enable EIZO to accommodate our growing number of team members while allowing the enhancement and expansion of the services offered to partners and customers.” He added: “The new ‘Customer Experience Centre’ will include examples of how our monitor solutions are used in industry sectors, like business, healthcare and creative. It also includes a mock Operating Theatre demonstrating the latest in medical visual solutions specifically for the healthcare services.” www.eizo.com Name changes Within Reach/Enreach Within Reach, the holding company for unified communications and collaboration brands Voiceworks, Swyx, ipnordic, Centile and Eazit, has changed its name to Enreach. Supported by pan- European investor Waterland, Enreach aims to create a one-stop-shop solution by combining the best of all companies within the group. www.enreach.com Neopost/Quadient Customer communications specialist Neopost is changing its name to Quadient, with the tagline ‘Because connections matter’, to reflect the increasingly connected, personal and digital nature of customer interactions. Quadient provides solutions in four main areas: Customer Experience Management; Business Process Automation; Mail-related Solutions; and Parcel Locker Solutions. quadient.com/connections idax doubles revenue IAM analytics software company idax Software is set to double licence revenue for the third year in a row, as more organisations recognise the importance of combating insider threat. Its Idax Analytics Engine analyses employees’ access rights, highlighting where unusual or excessive rights pose a security risk. Commenting on the solution, Iain Cox, CEO of EA Optimised, said: “We see real client benefits in idax’s ground-breaking IAM analytics platform. It fits perfectly in our roster of partnerships, alongside Ping and Forgerock, and gives us complete client solutions for the cloud.” http://idaxsoftware.com Skills badge Technology industry leaders CompTIA and Google are working together to address growing employer demand for tech support specialists by offering a co-skilled badge of completion to individuals who earn their CompTIA A+ certification and successfully complete the Google IT Support Professional Certificate program. The dual accreditation can be posted on LinkedIn and used in job searches to catch the eye of potential employers. www.comptia.org Getac cuts delivery times with pre-configured solutions Getac, a manufacturer of rugged notebooks and tablets, is launching a new channel initiative to make it easier and quicker for resellers and distributors to specify, sell and deliver solutions optimised for specific industry sectors. The Getac Select program combines pre-configured rugged devices, software, accessories and professional services in a series of specialised solutions for different applications and user groups, including industrial manufacturing, utilities, transport & logistics, natural resources/energy and public safety. Getac claims the programme makes it easier for resellers to identify and recommend the right solutions, increases consultative selling opportunities, optimises product availability and cuts delivery times to a matter of weeks. www.getac.com Robert Bristow (second from right) with a few members of Union Street’s Support Team. ‘Very good’ move HP has moved into new headquarters on Thames Valley Park, Reading. Drawing inspiration from the nature reserve on which the business park is located, the office has been decorated with natural colours, wood and even a living moss wall. It is designed to merit a BREEAM ‘very good’ environmental certificate. www.hp.com