Technology Reseller - v12 2018

+44 (0) 20 3301 6000 voiceflex.com Find out more, contact us on [email protected]   FCA WebRTC Enhancing your website with real-time communications    Freshworks wins Collaboration Solution of the Year Freshworks, a provider of cloud- based business software, has won the Collaboration Solution of the Year award at the UK Cloud Awards for its cloud- based helpdesk product, Freshdesk. Simon Johnson, UK&I General Manager at Freshworks, said: “We are delighted to have won this fantastic award. Freshdesk provides a new user experience for helpdesk teams based on three key pillars of product design – an innovative and easy-to-use product experience; breadth of functionality; and affordable pricing. By combining these three elements, Freshdesk supports customer helpdesk teams with a product that is simple to use, has all the necessary functions for managing service and is extremely cost-effective compared to other solutions.” www.freshworks.com New head of sales for Toshiba Toshiba Europe has appointed Nick Offin as Head of Sales, Marketing and Operations for Northern Europe, as it seeks to expand its presence in the fields of assisted reality and edge computing with its recently launched dynaEdge DE-100 computer and Assisted Reality AR100 Viewer smart glasses. Offin, who was previously Toshiba’s Information System’s Head of B2B Sales Northern Europe, will succeed Neil Bramley in the role. He will work to promote growth within the public, corporate and mid-market sectors with a focus on the industrial, healthcare and education industries. www.toshiba.co.uk   Autotask integration for Unitrends MSP Business continuity and disaster recovery solutions provider Unitrends MSP now integrates with Datto’s Autotask PSA. The integration allows Autotask PSA users to manage their Unitrends MSP appliances in a single dashboard; instantly view and manage backup alerts and automatically create backup-related tickets within their Autotask PSA console; and instantly sync all client accounts from Autotask PSA onto new Unitrends MSP appliances. http://msp.unitrends.com New hires for PureClarity PureClarity is creating eight new jobs for sales and marketing staff at its offices in York, following a £500,000 investment from NPIF – Mercia Equity Finance. PureClarity uses big data and artificial intelligence to analyse customers’ behaviour and recommend the most relevant products when they search for goods in online stores. Its clients have seen a 26.6% increase in online revenues, a 71.5% increase in conversion rates and a 15.6% increase in average order value following the adoption of the PureClarity platform. www.pureclarity.com technolog y reseller.co.uk 17 Nick Offin