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OPS CONSULT
All improvements resulting from OPS Consult are based
on defned consulting procedures and powerful analysis
tools allowing customers to understand every single step
on the way to a tailor-made solution.
Capture: Software-based identifcation of existing print assets,
precise monitoring of the current utilisation patterns and printing
volumes. User interviews to detect specifc document work-fows,
individual needs and service-level demands.
Analyse: Precise TCO calculation with benchmarking against average
market costs. Detailed analysis of needed and recommended print services
to meet document-based business process requirements.
Optimize: Designing a print environment that fts each organization’s business
needs through analytics and visualization via comprehensive foor plans.
OPS IMPLEMENT
OPS is more than just installing a new print solution. It provides change management
based on individual customer requirements. This includes dedicated project
management in accordance with recognised standards, as well as support for
appropriate involvement of stakeholders and users. Customers beneft from the strong
direct organisation and the experience of Konica Minolta as a market leader.
Project: Dedicated project management resources, organized and controlled processes
from start to fnish.
Change: Delivery of all products, licenses and consumables for a pre-determined and
agreed upon testing period where Konica Minolta provides technical consulting and
remote support. Rollout management where appropriate due to the size of the project.
Information and training: Provision of detailed documentation for users and
administrators. Standard or tailor-made internal promotion material and events.
Tailored training to key users and internal support staff.
OPS MANAGE
After testing and establishing the new document workfow infrastructure, OPS offers
a scalable portfolio of services to run and manage the print device feet. Tailored to
individual requirements, these can complement existing IT services or take over full
operational responsibility.
Operate: Pro-active service, remote and on-site, automatic delivery of consumables
and replacement parts.
Monitor: Continuous supervision of all networked and locally attached devices to
monitor the machines’ utilization, status and alerts.
Improve: Regular management reports, review meetings, and active searches for
further improvements and optimization.
Mr Kobayashi comments,
“Many customers are now
aware of the huge cost
savings achievable through
effcient document workfow
management. However,
effective management
requires expertise and
a consistent approach.
The Konica Minolta OPS
programme allows our
customers to focus on core
business activities while
we optimise document
workfow processes
and manage the print
infrastructure for them.
“In addition to effciency
and cost savings, OPS
helps our customers with
energy savings and carbon
footprint reductions, now
major factors for public
sector and commercial
organisations. With the OPS
programme Konica Minolta
further demonstrates its
position as an innovator
and leader in managed
print and document imaging
technology.”
www.konicaminolta.
co.uk/OPS
and manage printer
and multifunctional
system feets, in any
combination.
“The OPS programme
redefnes Konica Minolta
as a true service provider
taking a holistic approach
to customer requirements
based on customer intimacy
and adaptive workfow
solutions tailored to
customer needs”, states Mr
Yuki Kobayashi, Managing
Director of Konica Minolta
Business Solutions (UK) Ltd.
The Konica Minolta
OPS programme is based
on a three-tier approach
driven by Prince 2
certifed methodologies
that encompass discrete
Consult, Implement
and Manage phases. It
combines expert support
with best-of-breed project
management to ensure
a smooth transition –
ensuring that not only
do organisations install
an optimal printing
infrastructure, but also that
they transition and manage
it in the most effcient way.
This results in continuous
reduction in total cost of
ownership, both direct and
indirect, and maximised
effciencies in document
workfow operations.