PRINT.IT
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FLEET MANAGEMENT
GreenSquare Group is a major
provider of housing, regeneration,
care and support, and commercial
services across Wiltshire,
Oxfordshire and Gloucestershire.
With offices in Chippenham,
Swindon, Gloucester and Oxford, it
owns and manages around 11,000
homes, employs more than 600 staff
and has a turnover of £60m.
When Mark Gingell, ICT Service
Manager, joined GreenSquare Group,
he quickly discovered that around
10% of the problems reported to his
ICT helpdesk related to printing.
Unreliable printers were causing
real headaches and inefficiencies
across the entire organisation,
wasting staff time and affecting
performance. It was obvious that
something needed to be done to fix it.
Gingell decided that a review
of GreenSquare’s printing and
copying facilities had to be started
immediately.
“My review showed that
GreenSquare printed an average
of 10,000 pages per day, using a
large array of ageing, low-capacity
and often unreliable laser multi-
functional printers. The assortment
of out-of-date and newer devices had
conflicting print driver technologies
which were creating compatibility
issues within our technical
environment. The print servers
would routinely crash for no obvious
reason,” he explained.
“To add to the complexity of the
situation, there were also a large
number of inkjet printers in circulation
at that time. Most of these devices
were designed for small output and
had very low capacity. Furthermore,
they were slow, they produced
poor quality hard copies and the
consumables were expensive.
“It was obvious to me that we
needed to simplify the printing
solution and modernise the
equipment. I wanted to make it
easy for staff to print – and to
introduce consistency so that the
technical aspects would work more
effectively while being easier to
manage. Fundamentally, though, I
needed printing to work and address
people’s obvious frustrations!”
Green opportunity
GreenSquare has strong ‘green’
credentials and a rigorous
environmental policy. The team saw
this as an ideal opportunity to focus
on the ‘green’ in GreenSquare. As
part of the tender, in addition to the
print devices, GreenSquare required a
print management software solution
to drive compliance with an enriched
print policy designed to drive out
waste and unnecessary printing.
An internal project team was
formed to create a tender that
would meet GreenSquare’s needs.
The project’s objective was to
replace the old with the new and
at the same time introduce ‘follow
me printing’, enhanced auditing,
print management and policy
enforcement.
A large number of companies
responded to the tender, from which
GreenSquare drew up a shortlist
of three before finally selecting TA
Triumph-Adler.
“TA Triumph-Adler stood out for
us,” explained Gingell. “They carefully
listened to our requirements and
heard all about our very specific pain
points. They also took the time and
trouble to understand my commercial
considerations and constraints.
Armed with that information, they
designed a great technical solution
that works really well while removing
£36K per annum from our previous
levels of expenditure on printing.”
TA Triumph-Adler implemented
12 A3 colour MFP 5505ci units
across all of GreenSquare’s offices,
plus PaperCut print management
software and a full support and
maintenance contract. The support
includes proactive fault management
and a consumables replacement
service that ensures consumables
are replaced before they run out and
impact users.
Gingell said: “TA Triumph-Adler’s
sales representative completely
understood my reason for specifying
the same model across all our
sites and recommended the MFP
5505ci – not only because of its
high functional capabilities, but
also because of its energy-saving
features. This solution ensured that
any unplanned outage of a device
only represented a reduction in
capacity and no loss of functionality.
The additional, smaller 260ci MFP
was proposed for our warehouse
where we store our building
equipment and materials.”
In conclusion, he added: “The
installation went very smoothly and
the feedback has been very positive
from all of our staff. In fact, I would
go so far as to say this project has
been transformational. Staff have
been waxing lyrical about the new
printers and the improvements have
genuinely revolutionised the way we
work at GreenSquare.
“By using ‘Follow Me’ and TA
Triumph-Adler’s Three Tier Billing
System, our printing culture changed
quickly and we saved an additional
£9K in the first three months. Within
six months we managed to reduce our
print output by 20K pages, producing
further savings, all of which we have
been able to re-invest into our core
business of building homes and
communities. I’m certain I made the
right choice choosing TA Triumph-
Adler and would strongly recommend
them for a similar project.”
For more information about TA
Triumph-Adler call 01793 783 298
or visit
.
A print review was the key to unlocking print savings at GreenSquare Group
Consistency brings
rewards
Before & After
The problem:
l
10% of all ICT helpdesk calls related to printing
l
Mixed fleet with ageing unreliable laser MFPs and slow,
expensive inkjet printers
l
Print drivers for old and new devices were incompatible
l
Print servers crashed frequently
The solution:
l
A modernised fleet of 12 TA Triumph-Adler 5505ci A3
colour MFPs plus support and maintenance
l
The same model used in all offices for consistency and
resilience
l
3-tier billing to reduce running costs
l
PaperCut print management to enforce green print
policies
l
Follow me pull printing to reduce waste
The benefit:
l
20,000 fewer pages printed in first 6 months
l
£36,000 p.a. reduction in printing expenditure
Mark Gingell,
ICT Service
Manager,
GreenSquare
Group,
