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PRINT.IT
01732 759725
PRINT MANAGEMENT
Today, when selecting a fleet
of office printers, copiers and
MFPs, businesses pay as much
attention to network security,
information control and document
management as they do to the
features of the equipment itself.
Much of this centres around
who has control of devices and the
functions each user is able to access,
such as who can output in colour,
for example. Some users, especially
if they are ‘hot-desking’, need to
be able to print directly from their
smartphone or tablet, while others
may have to collect prints, sometimes
featuring confidential information,
from another MFP in the building.
To manage and control
equipment, some form of user
authentication must be enabled on
each machine, so that each user can
securely access their own print jobs.
This enables an administrator or IT
manager to monitor usage and keep
an eye on print volumes.
Authentication can be seen as a
complicated process especially if a
company has machines from more
than one manufacturer. Recent
research indicates that a growing
number of customers are reluctant
to deal with multiple vendors of
authentication software and card
readers.
Customer concerns are wide-
ranging:
n
Having separate invoices and
separate pricing from each vendor
has implications for the customers’
accounting systems;
n
Users aren’t happy to call different
people every time support is required;
n
There are often variations in the
level of analysis and reporting that
each manufacturer supplies; and
n
Most vendors only supply licences
on a ‘per person’ basis, which can be
irksome for fast growing businesses
that are continually taking on more
staff.
Single solutions
To combat these concerns, Olivetti
Managed Print Services and
Solutions provides a complete
print management model for a
wide range of black and white and
colour printers and multifunctional
products.
For print management, Olivetti
has chosen to work with partners
who can provide a ‘one-stop-shop’
solution that satisfies the needs of
customers that prefer to deal with
one company, with one invoice and
one point of contact for support and
reporting.
One of these partners is Y Soft,
which provides scalable print system
management solutions that enable
businesses to control costs, reduce
waste, increase convenience for
users and have a beneficial effect on
the environment.
Another is Open Bee, a provider
of an advanced scanning and
document archiving solution that can
be embedded into Olivetti’s range
of A3 colour MFPs as a seamless
front-end to a customer’s document
archiving workflow.
The perfect fit
The Y Soft SafeQ5 solution
is a perfect fit for Olivetti,
as it provides security, print
and access management,
monitoring and reporting across
all of a customer’s products
regardless of the OEM brand, easing
the concerns of customers who don’t
want to deal with multiple vendors.
The server-based solution
enables companies to take control of
their devices, limits functionality (e.g.
colour printing) by user or application
and provides easy ‘follow-me’ and
mobile printing, with print release by
PIN code, user-name and password
or IC Contactless Cards. For flexibility,
the ‘per-device’ licence can be
transferred to another device at any
time.
Authorised dealers
The Olivetti/Y Soft solution is only
available through fully trained
partners authorised under
the Olivetti Best for Solutions
Programme. This stringent
programme was set up by Olivetti
so that customers could identify
solutions specialists qualified to
provide the best advice, service and
support and one point of contact.
Best for Solutions accreditation
is only offered to dealers that
achieve the highest standard. Fully
qualified sales and support teams
will be expected to deliver ‘first tier’
support to end users, including
initial consultation, with system
and environment scoping, so that
the customer has full confidence
that their needs have been fully
understood.
Dealers should also provide a full
demonstration of how the system
operates before the customer
makes their decision to purchase;
explain the reporting, analysis
and support schedules;
provide one quotation;
manage the installation
and implementation of
authentication systems; and give
full customer training.
If problems are encountered that
require additional expertise, Olivetti
can step in to assist the dealer as a
second tier of support.
Olivetti understands that
organisations have enough
demands on their time, without
having to deal with lots of different
manufacturers for authentication
and document management. Which
it is why it has developed its ‘Best
for Solutions’ programme, giving
customers a single point of contact
for print management solutions,
implementation and support.
Olivetti ‘Best for Solutions’ dealers provide a single
point of contact for multi-vendor print management
Best for solutions,
best for you
