Print.IT - issue 50

BULLETIN Nuance enhances RPA enabler Nuance has introduced a new version of its high volume document conversion and classification solution OmniPage Server 2. Providing the functionality essential for robotic process automation (RPA), OmniPage Server 2 converts PDFs and other popular file types into machine-readable formats, enabling organisations to streamline document-based business processes and accurately deliver information to an unlimited number of folders and subfolders. Folder watching capabilities can detect PDF and image files and automatically designate them for conversion, bringing greater efficiencies to the document conversion workflow. Key features of the new version include an advanced analytics capability through integration with Nuance’s document classifier API; the option of cloud deployment through Amazon Web Services and Microsoft Azure; a new user interface; and simplified installation that enables organisations without networking or server configuration expertise to install the solution on a single machine and begin executing high-volume document conversion processes almost immediately. Other enhancements include faster, more accurate OCR; support for right-to-left languages, such as Arabic and Hebrew; and enhanced Intelligent Workflow Runner, which, when combined with the Workflow Designer, can be used to create more complex workflows. www.nuance.com Neopost moves with the times After 90 years in Romford, Essex, communications solutions provider Neopost is moving its UK head office to the Here East technology campus in Queen Elizabeth Country Park, Stratford. Neopost is relocating 280 employees to a 25,000 square foot office on the 3rd floor of the Press Centre building on the East London campus, which has become home to a thriving community of digital businesses. Mike Stone, Managing Director of Neopost UK, sees the move as an important step in the company’s evolution from equipment supplier to provider of digital communications solutions. He said: “These are exciting times for Neopost as we transform our business to meet the changing needs of customers. The move to Here East and its innovative and exciting community mirrors our own vision and values. Neopost and Here East are a perfect fit!” https://www.neopost.co.uk Final whistle for manual processes Barnsley Football Club, one of the longest established clubs in the English football league, has taken a step into the future by replacing its old, slow, error-prone paper- based purchasing procedures with a bespoke cloud-based system supplied by Cloud B2B Solutions. Over 200 suppliers are already on the online ‘Purchase to Pay’ system, which allows managers to place, view and authorise purchase orders instantly from any location. Supplier invoices are matched to POs and, when approved, relevant data is extracted and sent to the club’s accounting system and value-based workflows. www.cloudb2bsolutions.co.uk One in three SMEs without CRM One in three UK SMEs with revenues of between £5 million and £250 million still doesn’t have any CRM technology in place and continues to rely on spreadsheets, claims CRM company Workbooks. Its new report, The State of the CRM Market 2018 - An SME Perspective , states that the main reasons to adopt CRM technology are to improve the productivity of customer-facing employees (66%), to enhance the customer experience (62%) and to reduce operational costs (49%). There are obstacles too, notably the complexity of migrating and integrating data from an array of sources into one place, cited by more than half of respondents. Other challenges include not having the resources to get things done (40%); a lack of IT skills (38%); poor understanding of the processes underpinning the business (38%); cost (38%); and resistance to change (34%). The most popular features of a CRM system are contact management functions (cited by 89%); reporting and dashboards that enable SMEs to make sense of all the data they gather; mobile access (cited by nearly half); sales order processing (cited by almost one third); and social media functionality (11%).  www.workbooks.com   Image © Neil Theasby and licensed for reuse under creativecommons. org/licenses/by-sa/2.0 £ We buy your unused printer toner 0800 433 2440 [email protected] www.cashfortoner.co.uk 3 Easy Steps to Sell your Toner in just 3 Days Tell us what you have Check the details on your toner (name of manufacturer, product no. & validity date) Follow the easy steps to complete our online form We Quote We’ll quote a price we can pay, by email – usually within hours If you’re happy with it, you just click to confirm and provide some collection & payment details We Collect & Pay Pack your toner, ready for our free collection We will pay you within 24 hours of receiving the goods 1. 2. 3. The State of the CRM Market 2018 - AN SME PERSPECTIVE