PRINT.IT 3 www.printitmag.co.uk ISSN 2055-3099 (Print) ISSN 2055-3102 (Online) THE PRINT & DOCUMENT WORKFLOW MAGAZINE Read Print.IT online... www.printitmag.co.uk ISSN 2055-3099 (Print) ISSN 2055-3102 (Online) 05 Bulletin The latest document, print and workflow news 11 Wearables Toshiba makes wearables more appealing with launch of the first Windows 10 smart glasses 12 Analysis What the print industry will look like in 2025 13 Cover Story The case for mail in a GDPR world 16 The Cloud How Insight is helping SMEs be more productive 18 What’s New Our selection of the best new print and workflow products 21 Information Management PrintIT interviews AIIM President Peggy Winton 26 Opinion Why VPNs are no longer fit for purpose 28 Workflow How robotic process automation is helping Ultima manage rapid growth 30 Print How personalisation can help brands stand out from the crowd. Plus, HP inks certified food-safe 31 Production Print Xerox adds sparkle with six-station Iridesse Production Press 32 Production Print Teaching Millennials about the power of print 34 Label Printers Toshiba proves degrees better for Polestar Cooling. Plus Zebra makes store openings a doddle ISSUE 50 www.printitmag.co.uk Comment Editor: James Goulding 07803 087228 •
[email protected] Advertising Director: Ethan White 01732 759725 •
[email protected] Publishing Director: Neil Trim 01732 759725 •
[email protected] Group Sales Manager: Martin Jenner-Hall 07824 552116 •
[email protected] Social Media and Web Editor: John Peters 07711 204011 •
[email protected] Art Director: Nick Pledge 07767 615983 •
[email protected] Editorial Assistant: Tayla Ansell 01732 759725 •
[email protected] Advertising Executive: James Trim 01732 759725 •
[email protected] PRINT.IT is published by Kingswood Media Ltd., Amherst House, 22 London Road, Sevenoaks TN13 2BT • Tel: 01732 759725 No part of PRINT.IT can be reproduced without prior written permission of the publisher. © 2018 Kingswood Media Ltd. Production Design: Sandtiger Media · www.sandtiger.co.uk The paper used in this magazine is obtained from manufacturers who operate within internationally recognized standards and which is sourced from sustainable, properly managed forestation. COMMENT We cover a lot of ground in this issue. From the first Windows 10 smart glasses, perfect for enterprises running Windows IT infrastructures (page 11), to the importance of the cloud in helping SMEs tackle today’s business challenges (page 16), to the failings of VPN technology (page 26) and the value of robotic process automation in freeing staff from time- consuming administrative tasks (page 28). All a far cry from our original remit to cover developments in print technology. While PrintIT never focused solely on print and always had a keen interest in document management and information workflow, the convergence of different technologies, the protean nature of information as it moves back and forth between digital, printed, visual and spoken forms (and now between human and robotic intermediaries) and the expansion of the Internet of Things, which is bringing intelligence and automation to all aspects of daily life, have inevitably broadened our remit. We are not alone in this. Companies we have always written about are making the same adjustments. Like Neopost (see cover story), which is expanding its portfolio to offer unified, multi-channel solutions. And Sharp, which has announced its intention to buy Toshiba’s computer business, partly to strengthen its capabilities in the growing areas of AI and IoT. And Ricoh, which now gets 40% of its revenue from IT services, process outsourcing , application development and workplace services. The list goes on. In this context, I should mention our interview with AIIM on page 21. In it, AIIM President Peggy Winton justifies the recent change of name from the Association for Information and Image Management to the Association for Intelligent Information Management on the basis that everything today is about trying to achieve digital transformation and that that journey begins with intelligent information management. Changes in AIIM’s membership support this argument, notably the big increase in members with ‘line of business’ responsibility. As Peggy said: “Today, all of us are information brokers.” In that role, many marketers are rediscovering the value of print as an engaging, motivating medium for direct marketing and customer communications. The latest digital printers and presses enable businesses to create eye-catching, personalised communications that not only have a higher opening and response rate than digital communications, but also live longer in the memory. New printers/presses from OKI , Xerox and Ricoh (pages 30-33) build on these benefits by offering an expanded colour palette including metallic, neon, clear and white toners that can be used to add impact and even texture to printed output. James Goulding , Editor
[email protected] PRINT.IT : GET YOUR FREE COPY To make sure you get every issue FREE, as soon as it is published, just visit www.printitmag.co.uk , click the ‘FREE Registration’ button and add your details to our mailing list. @printitmag facebook.com/ BinfoMag If you no longer wish to receive Print.IT magazine please email your details to
[email protected]