Print.IT - issue 50

PRINT.IT 29 www.printitmag.co.uk Your Partner in Business Technology Unique 24/7 service portal where customers can request an engineer or order supplies Direct-tec are an independent provider of high quality innovative print and document centric solutions incorporating products from some of the world’s leading technological brands for businesses of all sizes. But what really makes us different is the exceptional level of account management combined with excellent and efficient customer service. Our mission is to consistantly provide our customers with cutting edge technology to directly impact on operational efficiency and costs. Contact us today to see how we can start to save you money and improve business efficiency. [email protected] Tel: 01959 568300 RPA you time and energy to do other things in the business. It enables people to retrain and learn new skills, which is all part of employee development. And it increases customer satisfaction because you have a faster response cycle – you are using humans to interact with customers rather than managing processes behind the scenes,” he said. Dodds adds that by enabling the smarter use of resources, RPA is also helping the company to manage high growth levels. “Ultima is seeing double-digit growth and that needs managing. One of the things that RPA and intelligent automation does for us is enable us to grow without massively increasing our cost base, whilst retaining customer satisfaction and a focus on quality of service. We believe pairing very smart human activity with smart software robotics is one of the keys to our growth,” he said. www.ultima.com Because it’s on the Azure cloud, the Thoughtonomy platform can plug in and add new services all the time Thoughtonomy adds AI to its SaaS platform Automation platform provider Thoughtonomy has added enhanced Artificial Intelligence (AI) functionality to its Virtual Workforce Software as a Service platform. Operating on the Microsoft Azure cloud platform and making use of Azure Cognitive Services and Thoughtonomy’s proprietary algorithms, the Evolution Edition of Virtual Workforce combines Robotic Process Automation (RPA) with AI and cloud to automate and digitise mundane business processes so that skilled workers can focus on higher value tasks. Thoughtonomy says that the ability to understand, interpret, translate and structure information, as well as interact with human workers in natural language, enables each Robotic Worker to complete the workload of up to 15 knowledge workers. Terry Walby, Chief Executive at Thoughtonomy, said: “Industry commentators have referred to the advancement of automation and artificial intelligence as the fourth Industrial Revolution. Our Virtual Workforce Platform democratises the availability of AI-enabled business services to non-technical users in organisations of all sizes. The Evolution Edition underpins our commitment to continual improvement and ongoing market leadership.” Thoughtonomy claims its Evolution Edition is the only intelligent automation platform delivered via Software as a Service (SaaS), with a single license subscription model and an evergreen approach that ensures customers always have the latest functionality. http://thoughtonomy.com/