| Editor's Comment | 2 |
| Bulletin: MPS satisfaction levels plummet | 4 |
| Managed Print: What to look out for in MPS contracts | 10 |
| Direct Mail: The enduring appeal of printed communications | 12 |
| Front Cover: Greener printing with EFI | 14 |
| Q&A: PrintIT talks to Eric Crump about the new version of FollowMe | 16 |
| MPS: Brother's MPS solutions suit both large and small businesses | 20 |
| Workflow: How to succeed at business process transformation | 22 |
| What's New: New printer products and initiatives | 24 |
| Interview: Cartridge World sets its sights on B2B sales | 26 |
| Printers: What HP sees in Samsung | 28 |
| Digitisation: PrintIT reports from Fujitsu's Intelligent Capture Conference | 32 |
| Scanners: New scanners from Kodak Alaris, Canon and others | 34 |
| Paper: Why designers still love to work with paper | 34 |