Print.IT Reseller - issue 99

01732 759725 44 VOX POP It is up to the industry to be responsive to customer needs and take a critical role in their success strategy. We are enabling our clients to ensure that their working arrangements are fit for purpose continued... pandemic, now feel they have a better understanding of their office landscape and are pressing ahead with upgrades and software installations and I would also expect this to continue. “Our business continues to reflect the demands of our clients and we are expecting to add some new software solutions to our portfolio in 2023 to assist with workplace management and cloud workflow applications.” Andy Ratcliffe, Managing Director, Key Digital: “We are experiencing a really pivotal moment in the future of the workplace. Hybrid working is now just considered ‘working’ and employers are looking at how to make that working time as efficient as possible. “They will also be looking into optimising their resources, both in terms of office space and talent. This is met at a time where we are facing a global energy crisis and a cost of living crisis. “It is up to the industry to be responsive to customer needs and take a critical role in their success strategy. We are enabling our clients to ensure that their working arrangements are fit for purpose. “In the future world of working, the office takes its place as just one aspect of a much bigger picture. Company culture, collaboration, engagement and empowerment are all part of how we work, with increased autonomy taking up the slack as businesses look to streamline processes. “In 2023, I predict that we will see a huge increase in uptake of our productivity tools, automation services and facilities management platforms. When used in combination, our customers will be able to analyse and manage their resources as well as push employees to work smarter for peak efficiency. “I am looking forward to 2023, Key Digital is in a really solid position and I cannot wait to watch our teams thrive. It has been another year of listening, learning and developing to build a portfolio that remains relevant to current and future workspaces.” Theresa Downes, General Manager – Print Business Unit, Exertis: “Like many other IT sectors, print wasn’t immune to the component shortage last year – this has eased with some manufacturers now, and some suppliers are prioritising certain product ranges and slimming down other ranges to ensure products are catered for in the best possible way. We’ve also seen some manufacturers changing specifications and removing certain functionality to ensure supply can remain. “At Exertis, our stock position has increased by 100 per cent since this time last year. We have great allocation for our partners, and we are working closely with our manufacturers to ensure we’re getting them availability and prioritisation when it comes to European allocation. “We are seeing some nervousness in the market about the economic climate. Warranties are being extended from three to five years to ensure that businesses who might not have cashflow can still benefit from hardware leases. “Small business’s costs are also going up and they’re wondering whether to replace their equipment, and if they do, they’re being more specific about what they’re looking for. “It’s difficult to predict the next 12 months, because the assumptions which everyone made even three months ago have changed already due to the economic uncertainty. “Manufacturers and distributors will be learning what the new normal is, what the new trends and what the new run-rates will be. We’re monitoring this new demand closely, but it’s difficult at present to predict what customers’ behaviours and purchasing habits is to provide the tools, technology and support necessary for our partners to become even more competitive, and better meet their customers’ needs in an everchanging IT market. Looking at current data, while there is potential for economic recession, we do not see that having a big impact on the IT sector. On the contrary, we’re confident that the market will continue to grow – we forecast by around 10 per cent – in 2023 despite continuing challenges with hardware availability and currency fluctuations. “With services such as SYNAXON Managed Workplace (rental of devices with software, services and support in one bundle), and the high availability of products we provide through to our buying power, we can ensure partners are able to make best use of their existing resources and take advantage of that growth potential. Our focus over the coming year will continue to be on leveraging our Master MSP model and supporting partners in growing their managed IT services, improving efficiency in their procurement processes, and tapping into new business models such as desktop-as-a-service.” James Overton, Director, SOS Systems: “The print sector has seemingly stabilised somewhat following COVID and we are seeing a very healthy pipeline in hardware sales once again. Supply chain issues seem to have eased and in software, the mass exodus from on premise to cloud has driven a demand for more technical expertise and helped to boost service and sales revenues that have been affected by the pandemic. There is still plenty of opportunity in this space which I would expect to continue well into 2023 and future years. “Businesses that had put printer fleet reviews on hold during the James Overton Andy Ratcliffe