01732 759725 40 MPS continued... Digital twin technology provides us with the ability to maximise printer uptime for example, we can send out an engineer to proactively fix a potential problem improve processes. “Digital twin technology provides us with the ability to maximise printer uptime for example, we can send out an engineer to proactively fix a potential problem ensuring no downtime for the end customer,” Lomax explained. Lexmark’s Fleet Agent is a data collector which resides on customers’ premises on a hosted computer. “Partners can leverage the Fleet Agent for large installs up to 500 devices, this hybrid option collects the data on-premise and sends it to the cloud,” Lomax said. The data is managed under the Lexmark Cloud Fleet Management portal to give channel partners a single view – Lexmark CFM captures select data, including printer identification information, supplies levels, page counts, and device and supplies status and alerts, using Simple Network Management Protocol from third-party printers. “In essence our suite of cloud tools takes the heavy lifting off the partner and the customer,” he added. Channel positioning With MPS Express, Lexmark has finetuned its legacy channel solution to make it easier to deploy and thus enable broader adoption by more channel partners. “We’re targeting IT resellers in particular with this new offering,” Lomax explained. MPS Express will be attractive to IT resellers who don’t have the same capabilities that dedicated print dealers have. “MPS Express provides the Remote fleet management Lexmark CFM gives users Lexmark Cloud Bridge technology to connect print devices to the Lexmark cloud infrastructure. Lexmark printers and MFPs can connect in several flexible ways including IoT-native device firmware, enabling access to advanced managed print services without the need for additional hardware and software. Lexmark Cloud Bridge brings powerful remote fleet management capabilities via cloud services enabling partners to reduce IT burden and the cost of printing infrastructure; increase device uptime with predictive service; keep printers secure with cloud-based configuration and firmware updates; empower fleet visibility through a consolidated portal and interactive analytics; and enable remote management of hyper- distributed fleets. The Cloud Bridge connectivity suite delivers four different methods for managing and using devices – Native Agent that ships standard on many newer Lexmark devices, a Printer Agent that runs on solution-enabled printers that are not IoT native, a Fleet Agent that runs on a server or PC for flexibility to aggregate data on-premise with a serverbased solution, and a Local Agent that supports direct PC to printer connectivity. Lexmark has used IoT technologies for quite some time, mainly for predictive maintenance and services, and asset optimisation. Today, the company uses data, along with digital twin technology, to power sophisticated algorithms to opportunity for IT channel vendors to have conversations around managed print services, they couldn’t do that before as they didn’t have the DCA capabilities. Lexmark’s Cloud Bridge data collection agents have changed that as they enable any device to be serviced remotely, regardless of location,” he added. Partner support By providing partners with the ability to manage printer fleets, avoid downtime through proactive maintenance, removing the requirement to send engineers out for a minor issue, to automate consumables replenishment etc. Lexmark can help partners to differentiate and offer cloud-based managed print services without having to invest in developing the technical and service capabilities themselves. “We’re also providing partners with one-stop access to resources through our partner portal, PartnerNet,” Lomax continued. “Partners can log in to view FAQs, enrolment guides, brochures, marketing support and materials to help them market the solution, and more.” www.lexmark.co.uk Lexmark MPS Express Designed for small and medium businesses, with a full suite of technology, features and capabilities Key benefits include n Maximise printer uptime with dedicated, expert service support that helps ensure your fleet is always on. n Automatically replenish supplies with just-in-time toner and consumables delivery powered by artificial intelligence. n Free up time spent on status monitoring and firmware and security updates with remote management. n Comprehensive portfolio of devices designed for SMBs. n Connectivity that supports any network environment. n Treat print like any other IT resource. n Protect data, documents, devices and network with Lexmark hardware and software that is Secure by Design. n Peace of mind through quick security threat response because Lexmark owns its key technology.
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