Print.IT Reseller - issue 78

01732 759725 36 BUSINESS BRIEFING Effective Consumable Solutions – Best in Class British Remanufactured Toners n Components and Part Supply – drum units, chips, toner, developers, fuser units, transfer belts, waste toner bottles, OPC drums, wiper blades, doctor blades, drum shutters and empty toner cartridges n Proven and Tested Products – that have passed through stringent quality control measures, complying with mandatory environmental legislation and minimum quality standards n High Quality Consumables – offering the same results as the OEM in performance, yield and quality n Bespoke Solutions – including custom packaging available with your own label or branding n Plain Labelled Delivery – for you and your customers via your own virtual warehouse n Preferred Reseller Scheme – providing you with a fully functional e-commerce website equipped with our products n The Greener Side Recycling Service – a fully compliant, award winning recycling service n Atom – Our very own state of the art game-changing software which allows our partners to determine the quality, environmental impact and reusability of their customers’ waste streams. Atom also enables us to generate hidden sales opportunities for our partners that typical MPS software’s aren’t capable of identifying. How do you achieve quality, performance and reliability on a consistent basis? As a leading competitor in the remanufacturing field, we believe that our success comes from the ability to continually develop and implement some of the highest quality control measures and latest technical screening procedures to ensure that our products meet these four key components. In addition to this, our technical experts have over 100 years of combined experience allowing us to continually develop and refine our remanufactured products to be some of the best available on the market. ECS are best known as the largest, most successful remanufacturer of toner cartridges and components in the UK with the largest range of stock including OEM toners and parts with an equally impressive recycling scheme to match; The Greener Side, which sees over 1,000,000 empty toner cartridges pass through their doors every year. After achieving back-to-back remanufacturer of the year awards for 2019 and 2020, as well as a Collector of the Year award for 2020, we sat down with ECS’s CEO Felicity Rabbitte discuss what goes on behind the scenes in order for ECS to continue reaching such impressive heights. What do you believe is the reason behind your continued success? I believe customer satisfaction is the key factor behind any businesses success, no matter what they sell or where they are in the world, customer satisfaction must be a number one priority as it is key to delivering a product or service which provides the foundations for success. For ECS, customer satisfaction is achieved through meeting our valued Partners’ demands through our promise of quality, performance, reliability and consistency, but that isn’t just a marketing ploy either, we actually mean it. Our Partners know that we offer nothing less than these four key elements throughout our entire portfolio of products and services. What’s included in your entire range of products and services? Our full range of products and services include the following: n Manufacturing – both OEM alternative remanufactured and compatible toner cartridges for photocopiers, printers and multifunction printers +44 (0)1427 337 358 www.ecs-uk-ltd.com AND used by the most successful dealerships across Europe Quality Performance Reliability Known throughout the industry for: The Largest British Remanufacturer In Europe Toner Cartridges Chips Waste Toner Bottles Fuser Units Drum Units Developers PPE BECOME AN ECS PARNER FOR UK REMANUFACTURED PRODUCTS