Print.IT Reseller - issue 78

PRINTITRESELLER.UK 31 BUSINESS INTELLIGENCE Using Intuitive dashboards ensures that the right data is made available to the right people with minimal effort Automated fleet reporting MPS providers typically pull data to compile reports for customer quarterly reviews, as these reports are manually intensive to produce, many dealers tend to only do this for their biggest customers. Intuitive argues that the information provided delivers limited value. The reports capture a moment in time and present static data; they invariably arrive too late to react to and can even contain errors causing doubt and unknown risk to the organisation. Moreover, the data behind the reports is rarely accessible making it impossible to ask questions or change the way it is presented. Using Intuitive dashboards ensures that the right data is made available to the right people with minimal effort. “We’ve built the solution so that every customer can look at their statistics online in real-time. So they can roll out that service to all of their customers cost-effectively. So, rather than pull the data and manually manipulate it once a quarter, a dealer can literally log in every day, this reduces cost and increases stickiness,” Stocker said. “In the current market, dealers have to differentiate. Print has become commoditised and if you keep focusing on price, growth is going to get harder and harder. You have to change the conversation and build more value to secure new revenue streams,” he added. Process management Intuitive also delivers a range of pre- integrated dashboard solutions that work across a range of process management systems. Like the print management solutions, the dashboards are delivered with a complete set of standard configurations, enabling customers to get up and running straight away with minimal set up time and configuration. Unlike traditional business intelligence tools, which are over complex, Intuitive dashboards can be installed and set up in hours not weeks. There is no need to run monthly reports for different users, as with the dashboards these are all fully automated and personalised with no effort. Intuitive partners deliver standard dashboards for accounts payable automation, human resources and finance budget management. In addition, dashboards can be tailored to deliver visual information across a wide range of other process management systems. “We have a range of solutions around HR, and accounts payable for example, what we’re looking to do is to work with the partners we have acquired and through the PaperCut relationship to help them broaden their solutions portfolio, leveraging our out of the box BI solutions for all business areas, ” Stocker said. He continued: “I think what we’ve shown is that BI is valuable, but the real value comes from all the data preparation and ensuring ease of implementation, because people don't want to spend weeks and weeks and weeks, implementing a reporting system.” Intuitive BI is an enabler to sell digital services. Stocker said: “The system will show the cost of print per by department, but that in itself doesn’t really tell you much. So what we'll do is take that data and enhance it so we're looking at the average cost per employee within a department, which is far more meaningful because it allows you to get to the real problem. Looking at an individual’s usage behaviour, you may spot a spike in printing on the third Thursday of the month, you can then use that information to go and investigate why there's a massive spike, it's usually because there's a big manual process which you can then go and automate. That’s where you can add real value to your customers.” In conclusion Stocker said that in the two years since it entered the print sector, the company has gone from zero to 200 customers in the UK alone. “We have grown really really quickly and that is set to accelerate as we look to replicate that success globally through our relationship with PaperCut.” www.weareintuitive.com