Print.IT Reseller - issue 75

VOX POP 01732 759725 36 Enforced home working in lockdown has seen increased demand for cloud technologies and accelerated digital transformation. With a hybrid working model predicted to be the new normal, accelerated cloud migration looks set to continue. PrintIT Reseller invited a number of industry leaders to share how they have or plan to adapt/evolve their business model to exploit new opportunities Capturing new opportunities David Warrington, Client Services Director, Office Fox: “Office Fox has always kept one foot in the future, we are constantly adapting to the needs of our customers. The ability to be agile in these uncertain times will be key to our continued success, rather than trying to make the customer fit our mould, we always focus on the client first and build our strategy to align with that. “I believe this has been one of the lessons to take from the current situation, we all need to be open to change in the many forms it takes. Our goal is always to be indispensable to our clients, to provide them with the technologies and services that enable them to focus on key business drivers. Having our goal intrinsically linked to our clients in this way, means we are used to and embrace change.” Ben Gaston, Sales Director, Toshiba Tec: “Our business model has been changed to remove dependency on print for some time now, with specialist sales teams and routes to market across a variety of technologies. Our customers come to us for help with process optimisation, IT services and visual communications as well as managed print services. By focussing on a customer’s entire digital strategy and assessing the IT infrastructure and applications holistically, we are able to add real value while protecting our own business growth in this changing world.” Michael Field, Managing Director, Workflo Solutions: “Our recent acquisition of TRM Records & Document Management, provides a foundation for us to provide end to end document management. We can now digitise entire legacy records, implement an EDM which delivers access to all a company’s data, utilise AI technology to manage workflows and automate invoicing and HR procedures. “We can manage their ongoing print and scan demands, support their network infrastructure; whether on-premise, virtual, or cloud-based. We have removed the need for fragmentation in operations and support services. Whilst no-one could foresee a global pandemic with a flatline effect on the economy, we are fortunate that collectively, as a business unit, we’ve seen the benefit of digital technology for some time now.” Joe Doyle, Marketing Director, Kyocera: “With the pace of digital transformation accelerating, Kyocera has introduced advanced technology and solutions to our customers to enhance their end to end information management, data, network and cloud security. This is not new to Kyocera, as we have been heavily investing in this area for some time now. In fact, we offer one of the broadest portfolios in the marketplace. “Kyocera acquired two of the top 20 worldwide leading Content Services (or Enterprise Content Management) providers in 2019 and will introduce its own Content Services solution in 2020 aimed at managing Enterprise Content Management, Document Management Systems, Intelligence Information Management and Process Automation. This is in addition to our existing Content Services offering. “We’re also keen to help our customers overcome issues that have arisen as a result of rapidly moving to a remote working model. For example, in addition to Unified Comms solutions as part of our IT portfolio, we’ve recently launched ‘Kyocera Protect’, which is a fully managed, cost-effective and secure way to back up SaaS data. As organisations increasingly move data into cloud-based applications (such as MS Teams and the G-Suite), business success is built upon powerful data that Ben Gaston Michael Field