Print.IT Reseller - issue 75

interventions for the same problem. In addition, if an intervention requires parts replacement, the SDS system will identify the parts required and, thanks to an integration with supplier systems, check availability and location in real-time. “With the release of proactive support and remote maintenance for HP devices, MPS Monitor has confirmed its leadership position in remote monitoring and management of printing devices. HP partners and dealers all over the world can now implement more efficient and cost-effective processes for managing their technical support and customer services,” De Blasi explained. “We plan to continue integrating within MPS Monitor all the future functionalities of the HP SDS platform, so that we can always provide the maximum value and most innovative technology to HP partners and dealers worldwide,” he added. improving service levels and maximising customer satisfaction. Device configuration and remote remediation functions allow dealers and maintenance teams to manage, configure and update all the printers installed at their customers’ premises without having to go onsite, while ‘diagnose before dispatch’ enables most hardware problems in devices to be diagnosed remotely, so that maintenance teams can proactively dispatch an onsite technician only when actually needed, and improve first time fix rates. Remote embedded web server access provides service staff with permanent and secure remote access to the printer’s embedded web server, without any need to activate a VPN or other remote access to the customers’ network. MPS Monitor SDS drastically reduces incoming customer calls, speeds up the response time and simplifies maintenance processes. Proactive device monitoring enables remote diagnosis, often before the customer even knows there is an issue to report, reducing machine downtime and repeated ONE-TO-ONE MPS Monitor 2.0 highlights Usability – the system is accessible through a web portal, fully redesigned using the most advanced UX design technologies, which provide extreme ease of use and the best navigation experience, streamlining repetitive tasks wherever possible. Data collection reliability – devices’ data collection process has been highly optimised and made even more reliable, thanks to a new multi-platform DCA and the unique DCA clustering technology, which ensures continuity of data collection on all customers. Business processes management – consumables management is integrated in a single, fully automated end-to- end process, while the new engine for contracts management covers the whole invoicing process, up to the issuing of invoices in PDF, XML or CSV, ready to be sent to customer and/ or imported into dealers’ accounting systems. Security and regulatory compliance – MPS Monitor 2.0 operates within an ISMS in compliance with the ISO/IEC 27001:2017 standard, the worldwide-recognised standard for Information Security. Processing of personal data within the system is performed in full compliance with the GDPR, for all customers and dealers where this regulation is applicable. ERP/CRM /service management integration – provides more than 20 off-the-shelf connectors for the most used ERP platforms in the worldwide market: dealers that use products like Evatic, Purpose 2serv, Vantage, eAutomate, Forza, Jim2, MS-Dynamics NAV, ADV, and many others, may activate an integration between MPS Monitor and their ERP with only a few clicks. For all other dealers, MPS Monitor APIs allow third- party developers access to any data or function in the system from any external application. Analytics and Business Intelligence – MPS Monitor Analytics, a complete Business Intelligence platform based on Microsoft PowerBI Embedded technology is now fully integrated into MPS Monitor 2.0. PrintReleaf – MPS Monitor 2.0 also integrates with PrintReleaf technology, so dealers using MPS Monitor can provide PrintReleaf reforestation service to customers. MPS Monitor 2.0 is available from the cloud as a Software- as-a-Service (SaaS), pay-per-use license for all resellers of any printer brand in any country who wish to manage their devices in a simple and highly efficient way, by improving customer service levels, and drastically reducing costs. PRINTITRESELLER.UK 21 Integrated business intelligence MPS Monitor has just launched Analytics, a complete business intelligence platform based on Microsoft PowerBI technology. All MPS Monitor 2.0 users can now create sophisticated business intelligence reports, dashboards and interactive visualisations to make faster and more effective business decisions on their customers’ and devices’ data, without having to purchase a PowerBI licence, and without exporting or transferring data between different systems. “For over a decade, MPS Monitor has been the ideal solution for dealers who want to optimally manage their business processes,” De Blasi said. “We are excited about entering the UK market, bringing the power of the platform to UK dealers and replicating the success we have enjoyed in other regions worldwide,” he concluded. Proactive device monitoring enables remote diagnosis, often before the customer even knows there is an issue to report