Print.IT Reseller - issue 62

01732 759725 46 VOX POP ...continued Jonathan Whitworth: “Develop devices feature market-leading security features designed to protect against unauthorised network intrusion and protect data. In the light of high-profile data breaches and to provide accreditation for GDPR, a certification scheme called ineo SECURE UK has been introduced by Develop, in conjunction with authorised and qualified dealer partners. “The certification confirms that a comprehensive suite of security features have been configured and visual evidence of the customised security package is provided with the placing of an ineo SECURE UK uniquely numbered label placed on front of the device. “ineo SECURE UK has been an enormous success, driven by customer requests for maximum data security for their Develop devices but users still need to be educated and informed about the ongoing risks. Further security features continue to be introduced with the Develop ineo range to counter the threats.” Martin Randall: “For some time now, security has been an integral part of our talk track and we have also held security focused events for clients and prospects. We will continue to do this until the inevitable time comes that security features and policies will be considered a standard offering for a managed print service.” Mark Bamford: “A very real risk in relation to data security on MFPs is data leakage. Not many people know that sensitive data can be stored on the hard disks in modern multifunctional printers. This data absolutely should be secured. Develop has the very comprehensive ineo SECURE solution in order to address this issue and Hollis has an active campaign of informing customers of the issues and solutions available. We have had a good uptake with users of sensitive data such as solicitors and financial advisors, but also other customers who just take securing data seriously.” Nigel Allen: “First, we ensure that our professional services team is formally trained in the latest IT security measures. We work with customers to identify their current security position – only then can we offer advice and support them in improving security for print devices. “Because we work with multiple printer manufacturers, we understand the differences in how all devices manage security today. By seeking independent advice, customers can be sure that an ASL security solution will work across their entire estate – whatever print devices they use.” Martyn Williams: “We have regular meeting with our customers, where we actively update our security in the workplace from Xerox and also share regular tech bulletins.” Lee Dzendrowski: “We consider every element of security: we provide a full lifecycle, end-to-end service, and offer proactive support to clients. We provide advisory services when we’re tailoring a print or IT solution to clients’ needs and we highlight best practice. Starting with the assessment we have a baseline and a simple red, amber, green system to highlight where additional security may need to be implemented. We advise clients to include a secure authentication solution using a unique pin, username or password, to ensure print is released securely. “The benefits of these solutions is that they provide visibility and control over who has printed, copied and scanned and when. This means the business can also report on GDPR compliance. “We can flex and tailor our support offering to client needs, so the super technical can take on responsibility for certain elements, while other clients may require end-to-end support. We also offer a secure data destruction service which meets ISO and GDPR requirements.” Andrew Quy: “First and foremost we don’t just sell devices; we offer guidance on print solutions that address print issues including print volumes, print costs and device security. For years therefore, security has been an intrinsic consideration for our clients and today is still inherent in what we do. “Therefore, with our customers, we discuss print-related security issues and how best to address them. As they have already bought into the business sense of having secure devices, we’re not starting from scratch when we pick up conversations about security risks. “With GDPR, we proactively contacted our customers to explain to them that, as long as their devices and security policies were up to date, they would not have to make fundamental changes to their print devices or document workflows. In fact, in the case of GDPR, for companies already committed to data security, it presented more of an opportunity for them to improve processes than it was an opportunity to transform their security.” www.visionplc.co.uk www.hollis-office-solutions.co.uk www.dsales.eu www.asl-group.co.uk www.pinnaclecos.co.uk www.commercial.co.uk www.xeretec.co.uk PrintIT Reseller: What steps have you taken to educate customers about print security risks? Lee Dzendrowski Mark Bamford A very real risk in relation to data security on MFPs is data leakage