PrintIT Reseller - issue 58

01732 759725 16 CONTENT SERVICES Following the recent successful integration of Annodata and MCL into Kyocera UK, the company is expanding its solutions portfolio to better meet the needs of businesses. Smith, who was formerly with IT and services provider ProcessFlows, has been appointed Head of Sales – ICT & Content Services, and will lead a new team, charged with supporting channel partners in delivering a comprehensive range of solutions to their customers. Kyocera already offers a range of managed services in its direct arm. “Our offer includes IT Services, which covers infrastructure, servers and storage systems; connectivity, ISDN and how people actually connect into the business; communications platforms including UC; there’s also mobile phone services as well as various pieces of software that sit around those offerings,” Smith explained, adding: “Our just launched Content Services offer – an umbrella term that covers the digitisation of manual processes and workflows – fits in very nicely alongside all those other offerings.” Smith said that all services can be cloud hosted or a hybrid of cloud and on- premise. “We have a very broad offering and everything is backed up by a full service delivery and platform and team. Importantly this team is all UK-based and that’s a pretty powerful message,” he said. Cameron Smith, a 20-year veteran of the software solutions market, has joined Kyocera to head up the company’s new Content Services division. Kyocera to offer expanded solutions portfolio to channel partners Content Services Evolved from document management and more recently, enterprise content management (ECM), Content Services from Kyocera includes the use of tools and technologies that capture, manage, store and distribute content, turning unstructured documents and forms into structured data. The solutions can analyse, improve and automate key business processes, increasing control and visibility, as well as improving security and compliance. “Content Services is an interesting term,” Smith commented. “If we were having this conversation 18 months ago we would be taking about ECM, but the market has evolved and we need to be a part of that.” With the advent of digital transformation, allied to more flexible working patterns and new data protection legislations, businesses are faced with an increasing challenge of what to do with all the data that doesn’t reside in a database. “Businesses are driven by content – any kind of office document, emails, faxes, audio files etc. any kind of correspondence and any kind of paper, that’s part of a business transaction,” Smith said. “Businesses typically have CRM or ERP or finance systems, however around 70 per cent of transactional data is still sitting in uncontrolled content,” Smith noted. “They’re being offered a brave new world of productivity and cost Businesses typically have CRM or ERP or finance systems, however around 70 per cent of transactional data is still sitting in uncontrolled content Continued... Cameron Smith