Print.IT Reseller - issue 54

01732 759725 38 VOX POP experience of how people work. We’ve received fantastic feedback from our customers who are able to use the ConnectKey range to turn their printer into a smart workplace assistant. We’ve also just launched the Iridesse production press which can print speciality dry inks including silver, gold and clear alongside the standard CMYK options in a single pass. Iridesse gives print providers an immediate competitive edge in the growing print market so is a product we are very excited about. “Additionally, our managed document services continue to help businesses across the UK run more efficiently – we’re seeing this with our DocuShare Flex content management solution, print awareness tool and our user analytics service.” Shaun Wilkinson, Managing Director, UTAX (UK) : “UTAX Fleet Services (U.FS) . U.FS is a powerful, web-based service designed to perform remote maintenance on customers’ fleets, receive direct device notifications and quickly identify issues that need attention. U.FS will also ensure that UTAX partners have the ability to perform key maintenance tasks and remotely troubleshoot issues on UTAX devices as well as perform firmware upgrades and setting adjustments. “This remote solution will optimise dealers’ service processes and present savings on service costs while providing proactive support for end users. During a pilot scheme of the service UTAX managed to resolve 30 per cent of user issues over the phone, minimising both downtime and technician visits. “Compared to regular fleet management solutions U.FS goes far beyond the normal device monitoring and is the best fit for UTAX devices with the technology embedded in all devices as they leave the factory.” Glenn Kershaw, Marketing Manager, DSales (UK) : “With increased demand for data security driven in part by the new GDPR regulations, the Develop ineo SECURE UK security service has been in great demand from our channel partners and their customers. “Authorised Develop dealer partners have highly trained service technicians who can configure the security features of Develop devices – either prior to onsite installation or at the users’ premises. Customised to the individual user’s requirements, ineo SECURE UK provides peace of mind that the information on their Develop ineo MFP is secure. “Another very popular solution is a new enhanced version of our exclusive convert+share solution. It does away with many manual document processes allowing original documents to be scanned on a Develop MFP and automatically converted to many different file types that can then be sent straight from the devices to a number of destinations.” James Pittick, Director of B2B Indirect Sales, Canon UK : “At Canon we have positioned our products according to how customers really use and interact with our technology; whether that’s using print and imaging internally; whether they print for profit; where they use print as a critical part of their business process; or whether they need to add value through digital solutions and business process outsourcing. “A Canon solution is designed to support business in the way that best fits. Highlighting one product is difficult as our approach is very much informed by what is best for the customer – rather than prescribing one inflexible solution. In the office space, for example, we have a varied suite of solutions available to resellers, helping them offer MPS – from discovering the opportunity, helping the customer optimise their print and managing the ongoing maintenance. “At the moment, however, some of the most exciting customer applications we offer are: interior décor, photo and fine art printing, and digital mailroom. These products can really help partners deliver value for customers. “Image is at the core of Canon’s business and informs everything we do. We support the life of the image from input, through processing to output. Our solutions currently cover: customer communications – helping customers stand out from their competitors; internal communications – improving the flow of information through the business; business enablement – enabling employees to work more efficiently; professional print – unlocking the power of print within a business; and plug & play – taking away headaches of the back office, so customers can focus on what they do best.” Greig Millar, General Manager in Sales , Brother UK : “Our managed print service (MPS) solution is gaining traction with both large corporates and SMBs across a variety of sectors. More firms are beginning to recognise the efficiency, productivity and cost benefits these solutions can bring them, and we’ve been working with channel partners and end-customers to reap some excellent returns from systems too. For example, we’ve worked with the Day Lewis Pharmacy group to implement MPS across their network, resulting in a 20 per cent reduction in printing costs, saving more than £100,000 per year on maintenance, and achieving 99 per cent device uptime. “Businesses that implement MPS typically find a reduction in expenses as there is better transparency on printer usage and costs. As well as this, MPS helps to boost efficiency in the workplace with greater device uptime, meaning that staff aren’t spending time up keeping the devices. “By offering high-quality services with impressive results, MPS proves key to resellers and distributors who want to stay ahead in a competitive marketplace.” During a pilot scheme of the service UTAX managed to resolve 30 per cent of user issues over the phone ...continued Continued... Shaun Wilkinson Glenn Kershaw