PRINTITRESELLER.UK 45 including predictive maintenance, remote fixes and automated supplies replenishment, so customers receive the same cost-saving experience as with new hardware. With Lexmark’s Smart Refresh programme devices are only replaced when they truly reach end-oflife, preventing premature upgrades and extending client investment. Last but not least, we reinforce confidence by embedding refurbished and remanufactured offerings into mainstream portfolio strategy – not treating them as sustainability add‑ons. The Xerox FPN (EC series) devices are sold as new, with new model names and serialisation. Lexmark’s Evergreen programme remanufactures printers for a second life and all newly built printers incorporate high post-consumer recycled plastic. This helps customers understand that circular devices are not second best - they are high performance, fully supported, and independently verified options that also help to reduce embodied carbon and operating costs. Louise Marshall: Refurbished and remanufactured products are often misunderstood, particularly when it comes to reliability and long-term cost. Our approach is built around removing that uncertainty. Brother remanufactured consumables are designed, tested and certified to perform to the same standards as new products – which is why they’re sold as new. By controlling the remanufacturing process inhouse and aligning it to recognised certifications, we’re able to deliver consistent performance, predictable lifespans and no hidden costs for customers. That reliability means customers can benefit from circular economy solutions without compromising on quality, security or total cost of ownership. www.xeretec.co.uk https://absabetterway.co.uk www.carbon-group.co.uk www.agilico.co.uk www.workflo-solutions.co.uk www.epson.co.uk www.kyoceradocumentsolutions.co.uk www.riso.co.uk www.sharp.co.uk https://dsales.co.uk www.xerox.co.uk www.brother.co.uk www.canon.co.uk devices – backed by the same standards, verifiable environmental benefits, and consistent global processes across our remanufacturing plants worldwide. In addition to designing our devices for durability, repairability, and upgradeability for longer life, such as the Lexmark 9-Series for seven years or more, we run sophisticated, highly controlled remanufacturing and refurbishment operations designed to ensure device quality. Xerox refurbishes and remanufactures devices in ISO-certified facilities from products originally ENERGY STAR certified and EPEAT registered. All Xerox Certified Pre‑Owned (CPO) and Factory Produced New (FPN) devices are validated to meet performance, quality, and reliability specifications. Similarly, the Lexmark Evergreen remanufactured device programme extends the life of hardware through tightly controlled, multi-stage remanufacturing cycles. When it comes to security, we have stringent firmware processes in place for refurbished and remanufactured devices. Xerox CPO and FPN devices receive the same security, firmware updates and compliance verification as new products, including protection aligned to industry security standards. To ensure low maintenance costs for refurbished and remanufactured devices, our programmes come with full transparency and long-term support. Xerox CPO and FPN devices include warranties, serviceability and full eligibility for managed print services, customer gets the same uptime with a significantly lower carbon footprint, we turn refurbished from a compromise into a strategic choice for customers without the volume demands to warrant a new machine. Kerry Rush: We know that building confidence in refurbished and remanufactured devices starts with demonstrating the qualities our clients value most: trust, high quality, and real expertise. Our reputation as a trusted partner is built on consistently delivering high quality solutions backed by deep expertise across our teams. We apply these same standards to our refurbished and remanufactured offerings, including the New Life programme, which promotes high quality remanufactured devices. Clients can have full confidence in the reliability, security, and value of these products. This includes remanufactured toner cartridges, elimination of plastics from packaging, and advanced security features. By maintaining these high standards and clearly communicating our efforts, we ensure that refurbished and remanufactured devices are a trusted, sustainable choice for our clients. James Hosking: While Develop UK only supplies new devices, we recognise that refurbished and remanufactured machines do have a role in the market. What matters most is quality and longevity. Develop devices are engineered for long-life performance and typically outlast many alternatives, which is why they are well suited to extended use over time. The real risk comes when corners are cut, leading to hidden costs, inconsistent performance, or security vulnerabilities later in the device lifecycle. Unfortunately, we see this time and again when devices are fitted with ‘compatible’ consumables. When equipment has been consistently fitted with genuine parts and original consumables, dependable reliability can be delivered for subsequent users later in the product lifecycle, offering a lower environmental impact through a longer product lifetimes. Andy Muskett: Xerox is making refurbished and remanufactured products every bit as durable, reliable, secure and cost-effective as brand new VOX POP Andy Muskett
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