01732 759725 44 strict zero data protocol where every storage device is physically cleared or replaced, and the latest firmware is installed to ensure the machine meets current cybersecurity standards before it reaches the customer. The circular advantage - we help customers see that RISO’s inherent durability makes our devices the perfect candidates for a circular economy. Because our heatless technology involves fewer moving parts and no heat-related wear and tear, a refurbished RISO often has a lifespan that rivals other manufacturers’ new machines. By framing it as a total cost of ownership win, where the security standards while significantly reducing environmental impact. Nick Taylor: By combining transparent lifecycle management with a structured financial model, we aim to make refurbished Epson devices a straightforward, low risk option for organisations. A key part of Epson’s circular leasing programme is that Epson retains ownership of all products at the end of the lease, ensuring every device is returned for refurbishment, reuse or recycling. This closed loop system prevents equipment entering secondary or uncontrolled markets and allows Epson to manage the process to defined standards. Because the devices are leased, customers benefit from predictable costs and avoid uncertainties around end-of-life handling or disposal. Equipment is professionally collected and entered back into Epson’s controlled refurbishment cycle, reducing waste while maintaining quality and consistency. Matthew Hayman: There is a hesitance by many to make use of refurbished or remanufactured devices, many of which have low usage, though this can be an excellent way of purchasing a high quality Kyocera printer or MFP, at a cost‑effective price, whilst supporting green procurement strategies. Any refurbished or remanufactured device is thoroughly inspected, subject to maintenance and repair, and has its firmware updated to ensure that it complies with necessary security regulation (e.g. PSTI Act). Tatsuo Murakami: The scepticism surrounding second-life hardware usually stems from a fear of buying someone else’s problem. We address this by treating our refurbishment process with the same engineering rigour as our new-build manufacturing. To build confidence, we focus on three pillars. Engineering transparency – we distinguish between a simple cleanup and a true RISO refurbishment. Our machines are stripped to the core, and critical components are replaced by RISO-trained technicians using genuine parts. This allows us to provide a warranty that mirrors our new devices, effectively removing the reliability barrier. Security by default – we follow a predictable performance, security, and sustainability outcomes in the long run. Warren Colby: We address misconceptions by clearly differentiating remanufactured from refurbished. Agilico Zero devices are fully remanufactured to original manufacturing specifications, not simply cleaned or repaired. Each device is completely disassembled, inspected, rebuilt with approved replacement parts, updated with the latest firmware and security, and tested against original specifications. Secure data erasure is carried out to HMG Infosec Standard 5, which is used by the British government. Every Agilico Zero device is supplied with a full warranty and ongoing Agilico support, helping customers avoid hidden costs and ensuring total cost of ownership aligns with expectations for new equipment. Michael Field: Education and transparency are key to building trust in refurbished and remanufactured technology. We work closely with certified refurbishment partners and ensure every device undergoes rigorous testing, component replacement where required, and full security resets before deployment. By offering warranties comparable to new equipment, clear lifecycle cost modelling, and proactive managed support, we demonstrate that refurbished technology can deliver the same reliability, performance and VOX POP …continued Michael Field Matthew Hayman Tatsuo Murakami
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