PRINTITRESELLER.UK 39 in marketing and lead generation. That strategy has paid off, but the directors remain open to the right acquisition if it aligns with their ethos and customer profile. Between them, the four directors bring over 100 years of industry experience, and they’re determined to preserve the personal touch that defines the business. As they celebrate their ten year anniversary with staff and partners, they see this milestone as a catalyst for the next phase of growth and are entering their second decade with the same energy and unity that brought the team back together in the first place. www.digitecltd.com Customers rarely leave unless they are acquired or cease trading. The directors attribute this to the personal relationships they maintain with clients and in house service capability. The company has recently recruited a new engineer and is planning further expansion of both its service and sales teams. With new business increasingly coming from the Midlands, Digitec plans to recruit an engineer and service representative in that region soon, a move that will lay the groundwork for opening a future hub in the area. The next phase While print remains the foundation of the business, Digitec sees its next major growth opportunity in IT services. MFPs today are no longer just printers, they’re IT hubs, deeply integrated into business workflows. Many service calls that appear to be hardware issues are actually IT related, and customers increasingly expect a single provider to manage both environments. Digitec currently partners with external IT providers, but the long-term plan is to bring expertise in-house. Whether through acquisition or strategic recruitment, the company wants an IT specialist who can help them sell, support and scale IT services across its customer base. A shift in customer conversations The directors said there’s been a shift in customer conversations. It’s no longer about speeds and feeds, it’s about workflow automation, digital transformation and tangible ROI. One recent example involved a DocuWare solution priced at £10,000. While the upfront cost was significant, the automation eliminated the need for an additional hire, delivering immediate and long-term savings for the customer. Digitec has explored acquisitions in the past, coming close on one occasion, but instead chose to invest heavily When four long standing industry colleagues, Charles Taylor, Conor Simpson, Neil Wojtas and Scott Lawson each moved on from Balreed at different stages before and after its acquisition by Apogee, none of them initially expected they would one day rebuild the original Wakefield-based team. Lawson was the first to take the leap, setting up a new MPS provider Digitec. Soon after, Simpson and Taylor joined him. A few years later, Wojtas completed the line up, reuniting a team with a proven track record and a shared vision for the type of business they wanted to build. Today, Digitec remains rooted in the Wakefield area, driven by a service-first ethos and a commitment to long-term customer relationships. Over ten years, the company has grown from a standing start to £2.5 million turnover and has a clear plan to reach £5 million within the next five years. OEM partnerships Digitec’s OEM partnerships are central to its success. The business partners with Ricoh and Epson and also has an affiliation with Brother. The Ricoh offering in particular has delivered strong growth, but the team is confident that Epson will represent a growing share of future sales, especially since the launch of the AM-C inkjet range, which fills a crucial gap in the 40, 50 and 60 ppm market. The directors say the AM-C line has opened doors. Epson’s inkjet offering aligns closely with laser in both performance and price point, giving Digitec a compelling alternative for customers. With the vendor’s support on service, the company has also been able to extend its reach and support customers beyond Yorkshire. A business built on service One of Digitec’s standout achievements is its 99% client retention rate. Wakefield-based Digitec is marking a decade in business with the unveiling of its refreshed for 2026-only brand – Digiten – as it looks to accelerate growth and sharpen its focus in the managed print and IT services market Digitec marks ten years in business DEALER PROFILE (l-r) Scott Lawson, Neil Wojtas, Conor Simpson and Charles Taylor
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