01732 759725 18 with people, as it’s important that I’m fair, I can empathise and stand by my decisions. Bringing experience from outside the industry allows me to look at things from different angles and apply best practice, from a practical point of view, while taking people into account too. Reliable technology I use a variety of technology every day, in almost everything I do at CBS. Systems like Vantage, Sage and Excel are essential for managing operations, finances, reporting and dealing with people and data accurately and efficiently. I find these systems are really reliable, so I can focus on being more strategic, looking for ways to improve our operations and support colleagues rather than firefighting and having to be glued to my screen all day. I also keep an open mind about new tools, including AI, where it has helped me with research, drafting content or even problem-solving, on occasion. I believe that, used sensibly, technology can support good decision-making, not replace it, and in a hectic role, that support is invaluable. A sense of humour (and occasionally a stiff drink!) I think you have to keep an open mind and everything in perspective. Operations and HR can be demanding, and, of course, not every day goes to plan. I feel it’s important to have a sense of humour, be able to take a step back to see the bigger picture and also be able to unwind at the end of a long week. It helps maintain balance, resilience and a clear mind. While being professional is essential, I never lose sight of the fact that we’re all human. Taking time to switch off, recharge and return refreshed makes me better at supporting others. Sometimes that’s as simple as having a good laugh with colleagues – and yes, (occasionally) a well-earned drink. knowledgeable and supportive team, and that makes my role both easier and more rewarding. Operations and HR only really work when there’s trust, openness and a shared sense of responsibility, and we have so much of that at CBS. Whether it’s managers who care deeply about their teams, engineers who go the extra mile for customers, or colleagues who support each other behind the scenes, working together is at the heart of everything we do. It’s a privilege to support such a strong team. Assistance from suppliers and partners I have built up strong supplier relationships and these are absolutely vital for my role, which connects people, systems and service. Our suppliers and partners provide more than products and platforms, they provide expertise, they respond quickly and are reassuring when it matters most. From HR and payroll support to technology partners and manufacturers, having suppliers who I trust and who understand our business helps everything run more smoothly. When issues crop up, it’s those relationships that result in quick solutions and open and honest conversations. Their support lets me focus on CBS’ internal operations and maintain our valued employee experience, knowing that we’re backed by people who share our standards and core values. My background in other sectors Before joining the print and IT industry, I worked in the legal sector, which gave me a strong grounding in compliance, confidentiality, structure and attention to detail. That experience has been really invaluable in my current role. HR and operations both rely on clear processes, being consistent and understanding risk, and my legal background helps me take on challenges in a calm and organised way. It has also helped me communicate effectively A supportive family Working in operations and HR means spinning a lot of plates – people, processes, deadlines and the unexpected things that land on your desk without warning. Having a supportive family behind me makes a huge difference. They understand that some days don’t end neatly at five o’clock and that my role carries responsibility beyond my own workload. Their encouragement, patience and understanding help me stay grounded, especially when we’re really busy. Knowing I have that support at home allows me to give my best at work, stay focused under pressure and keep a good balance between my professional and family life. A great team Honestly, I couldn’t do my job without the people I work with every day. CBS has an incredibly dedicated, Caroline Green, Operations & Human Resources Manager at Commerce Business Systems, picks the tools she uses every day and couldn’t do her job without I couldn’t do my job without… WORKPLACE Caroline Green
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