01732 759725 42 response times, minimises risk exposure, and ensures continuous protection for our customers. The competitive edge comes from delivering a connected experience where physical and digital document processes are seamlessly integrated, saving time, reducing waste, enhancing collaboration, and safeguarding sensitive information while also providing robust, AI-driven cybersecurity that operates around the clock. Ian Silvester, General Manager, EKM Global: Currently we are investigating the use of AI within our product, we have had rudimentary AI within the software for many years but are looking at new ways to use AI to improve the software’s functionality. As the print manufacturers add AI capabilities into their devices, we will look to make this data available within our systems to provide enhanced service functionality to all our customers. Kerry Rush, Product Marketing Manager, Sharp UK: AI is still at an early stage within print, but it’s already delivering real value, particularly across capture and workflow solutions. Recent advancements are helping organisations classify documents and extract information more efficiently, reducing barriers that often slow down digital transformation. Across our IT Services, we’re supporting our clients in leveraging Microsoft Copilot through our Copilot Consulting service, leading the conversation about how our clients can use it to its full potential. This is about helping organisations move beyond experimentation and understand how to use AI tools in a way that delivers genuine productivity gains. Education continues to play an important role here, too. We actively support clients with guidance on how AI is evolving, the use cases for it in business, how it can be used safely, and how to develop and implement appropriate AI policies. That foundation of trust and understanding is essential. Our research shows that 72% of UK SME owners now trust AI more than they did a year ago, driven largely by economic pressure and the need to work smarter. In print, that trust is translating into practical use cases such as largescale personalisation, where customised outputs can be produced without compromising speed or quality. Graham Foxwell, Product Marketing Lead, Kyocera Document Solutions UK: AI-native design is at the heart of our ecosystem, not just in print hardware but also in workflow automation and document intelligence through MDI Cloud. While Kyocera’s MFPs integrate AI features like handwriting recognition and super-resolution for better output quality, MDI Cloud brings this intelligence into the digital space. It enables intelligent document processing (IDP) capabilities such as smart document routing, automated filing, and metadata tagging, reducing manual intervention and improving compliance. In addition, Kyocera’s AI Confidential Document Guard strengthens data security by automatically detecting sensitive information within documents and applying appropriate protection measures. This proactive approach helps prevent data leaks, supports regulatory compliance, and gives organisations confidence in handling confidential content. Kyocera is also leveraging AI and Hyper Automation within its UK-based 24/7 Managed Security Operations Centre (SOC) to deliver advanced cyber threat detection and response. Through our partnership with TORQ, we have implemented automated workflows that identify, analyse, and neutralise cyber threats, freeing up our cyber analysts to focus on proactive threat hunting and case escalations. This capability significantly reduces processes in the hybrid workplace – particularly across document workflows, service delivery and managed print services delivered through the partner ecosystem. For example, Xerox DocuShareGo, allows partners to create and adapt document management workflows quickly without the need for specialist coding skills, reducing implementation time and complexity for client deployments. Within service delivery and managed print services, AI supports predictive decision-making by optimising supply chains and enabling more proactive maintenance. This helps reduce downtime, avoid unnecessary site visits and lower environmental impact across client environments. AI is integral to the company’s competitive edge, supporting more intelligent, automated and datadriven workplace solutions for today’s distributed workforce. John Green, Managing Director, Commerce Business Systems: People often worry that AI is all about replacing the workforce, but we see it as ‘adding more tools to our kit bag’. We are starting to see how efficiently we can respond to customers, offer more proactive servicing as well as summarise and document our customer review meetings. This also means the team is able to spend more time focusing on their areas of expertise. VOX POP …continued Khalid Aziz Graham Foxwell
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