01732 759725 40 PrintIT Reseller: Scan volumes are expected to grow by around 8.3% in the coming year. Do you see an opportunity to monetise scanning and deliver document capture and workflow automation as-a-service? Ryan Green, Digital Services Director, Carbon Group: Yes, I believe the era of monetising by selling hardware add-ons or charging per scan is giving way to a more sophisticated service-led model. Delivering document capture and workflow automation as-a-service unlocks several avenues for recurring revenue, customer retention, and strategic differentiation. Cloud-based document capture solutions can be offered as a monthly subscription, integrating seamlessly with existing office systems. By bundling scanning, indexing, and secure storage, providers can build scalable offerings tailored to different customer segments. AI-driven automation can also transform captured documents into actionable data, routing them through custom workflows (e.g., approvals, data extraction), allowing organisations to reduce manual intervention, improve accuracy, and enhance productivity. The information and data generated from these services is also a valuable asset. We as MPS providers can attempt to monetise advanced analytics, reporting dashboards, and predictive insights that can help our clients further optimise processes, identify bottlenecks, and support strategic decision-making. Daniel Maddox, Managing Director, Evolve Document Solutions: Printing less doesn’t mean using paper less. Every school, accountant and charity we work with is scanning more than ever. The real value is in what happens after the scan – searchable files, secure storage, workflows that move data where it needs to go. That’s where we see growth: turning scanning into a service that saves time, cuts mistakes, and improves compliance. Greig Millar, Chief Revenue Officer, Brother UK: Rising scan volumes is evidence that businesses are rethinking how they manage documents. The ability to capture, store and share information securely is central to efficiency in the hybrid workplace. Security, in particular, is a prominent concern for businesses in 2025 and many are investing in quality workflow solutions to shore-up their IT infrastructure. Cloud-enabled tools, which can be delivered alongside hardware as-a-service, integrate advanced security features into everyday workflows, such as document encryption, user authentication and the ability to redact text. Productivity is also a key reason for investing in document capture, particularly as the government’s Employment Rights Bill enshrines the right to request flexible working. Making this model work relies on enabling increased collaboration between remote and in-office employees. Tungsten Automation’s Printix, for example, supports real-time document sharing and secure cloud printing, ensuring that employees can print and share files as easily as they would in a traditional office setup. But solutions are only as good as the hardware they serve. It’s essential that devices are fast, reliable and compatible with the top software so that the productivity gains on offer are realised. That’s where partners win: by guiding customers to the right balance of tech and process, backed by devices they trust and that won’t let them down. Dennis Scannell, Director of Digital Services, Ricoh: The increase in scan volumes reflects a clear shift toward digitisation and the need for seamless paper-to-digital workflows. Customers are looking to digitise and utilise Quocirca’s State of the Industry 2025 study shows the print industry is undergoing a profound transformation driven by technological advancements, evolving business models, and shifting customer demands. Following on from last issue, PrintIT Reseller invited print vendors and resellers to comment on some of the findings An industry at an inflection point – part two VOX POP Daniel Maddox Ryan Green Greig Millar continued...
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