PRINTITRESELLER.UK 39 that while 18% of organisations are now fully paperless, print volumes are expected to rise by 0.5% and mobile printing is expected to increase by 2.3%. Digitisation initiatives 37% of organisations say digitisation initiatives are driven by sustainability, rising to 45% among large organisations. Energy efficiency, device longevity and environmental certifications are the top sustainability features sought by ITDMs. “Since we published the first edition of this report in 2017, the workplace has witnessed incredible change,” Louella said, adding: “However, this study shows that the pandemic only accelerated transitions that were already in progress. As organisations reach digital maturity, the position of legacy technology, such as print, is becoming clearer. “At the same time, organisations are striving to integrate AI into their workplace technology stack. Our research revealed discrepancies in how knowledge workers and IT decision‑makers perceive the benefits and risks of AI, which must be addressed – with the help of technology service providers – to achieve successful adoption,” she concluded. www.quocirca.com plan to upgrade 32% of PC fleets to AI PCs in the next 12 months. Improved productivity is the primary benefit expected from AI adoption, cited by 28% of respondents. “As expected, AI spending is set to increase in the coming year, with productivity gains the primary driver. However, 47% of respondents also plan to increase their investment in print infrastructure,” Quocirca CEO Louella Fernandes explained. “We are seeing print volumes stabilise as the shape of the less‑paper office becomes clearer, and organisations are seeking secure, accessible solutions to support the continuing demand for print,” she added. Balancing investments According to Louella, organisations are balancing their investments across emerging and traditional office technology as hybrid working practices become more clearly defined. The study found that more than half (57%) of respondents are fully office-based in 2025; this will fall to 49% by 2030. In-person collaboration (32%), the ability to socialise (30%) and improved communication (28%), are the most commonly cited benefits of in-office working. Other key findings include the fact First published in 2017, the latest report is the fourth edition of Quocirca’s ongoing assessment of the convergence of print and digital technologies in the workplace. It is based on a survey of 400 IT decision-makers (ITDMs) and 400 knowledge workers in SMBs, mid-sized organisations and large enterprises across the UK, France, Germany and the US. The 2025 Future of Work study reveals that while organisations are experiencing fundamental change due to advancing digital, cloud and AI maturity – they are continuing to invest in print infrastructure modernisation to support secure, hybrid work models. This is bringing new demands for technology providers as buyers expect a broad range of expertise across AI, security and managed services. 28% of IT decision-makers expect to be using IT service providers to manage their print infrastructure by 2030. This rises to 32% among the most digitally mature organisations. AI services, security expertise and managed IT services are the top three services ITDMs want from their technology providers. AI spending is set to increase The majority, (66%) of IT decisionmakers expect to increase investment in AI in the year ahead. They expect to spend 22% of total budget on AI and Quocirca’s Future of Work 2030 study examines how growing digital maturity and rapid AI adoption are reshaping workplace dynamics and employee expectations, with a focus on the evolving hybrid landscape and the strategic role of print and document services The workplace of 2030 RESEARCH Louella Fernandes
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