PRINTITRESELLER.UK 29 resources and professional services consultants that understand the cyber security marketplace. Notably, Kyocera, as a corporation globally, has outsourced its cyber security to Kyocera Cyber. “We have over 20,000 Kyocera assets under support with us now and that’s growing. Having the backing and support of top management in Japan has enabled us to scale faster over the past two and a half years,” Smith explained. AI-powered hyper automation Kyocera Cyber has formed a collaboration with Torq, an innovative cyber security provider that delivers an AI-powered hyper automation platform for security operations teams. The Torq autonomous AI platform integrates with Kyocera Cyber’s proprietary architecture to ensure richer security operations. Torq delivers highly effective and precise automated alert handling and response, ensuring maximum protection for Kyocera’s enterprise customers, and frees-up Kyocera’s security analysts to focus on proactive threat hunting and case escalations. services, but bigger entities wanted to purchase from specialist companies that have invested in specialist resource to deliver cyber security. That’s when we created a dedicated business unit to focus purely on cyber security. “Startups struggle with having the capability to deliver from day one, so two and a half years ago we started building that capability. We had some really strong customers that wanted to support us on that journey and we have now built something that we think is a key differentiator in the marketplace.” Enterprise-grade architecture Kyocera Cyber builds on the company’s established cyber security provision, which includes services such as managed endpoint detection and response (MDR), managed phishing defence and simulation, managed backup, disaster recovery and business continuity. The company has invested from the ground up in enterprise-grade architecture to build an ultraresilient, next-generation managed security operations centre (M-SOC) which will protect customers against new adversaries. The dedicated service centre is staffed by 85 people and operates 24/7/365. Kyocera has invested further and now has dedicated pre-sales Andrew Smith explained that in Europe and the UK, Kyocera is best-known for its expertise in print, however globally, the company is renowned for its innovation in technology. Setting the scene, he said that the acquisition of Annodata in 2016, was part of a global strategy to diversify Kyocera’s portfolio within its solutions business. “Like many manufacturers in the print space, we recognised that we needed to diversify our portfolio. We did this in two areas - in software around workflow and document management and in managed services, again, like many other print manufacturers. But what is different is that we really focused on the value proposition around services rather than product-based IT sales,” he said. Historically, Annodata delivered managed services to mid-tier and entry-level enterprise customers. Smith explained that from an IT perspective, Kyocera continued to do that, then about three years ago, started listening to the customer voice and in particular the fact that lots of customers didn’t know where to turn in terms of cyber security support. “Managed service providers (MSPs) were starting to do a bit of security, and what we learned from the customer voice was that small companies were happy for MSPs to provide their security Kyocera has launched a new specialist business operating from its UK headquarters in Reading. Michelle Ryder spoke to Chief Information & Strategy Officer Andrew Smith, about the new Kyocera Cyber brand which brings together Kyocera’s existing suite of security services, alongside a number of new offerings Kyocera launches cyber security brand INTERVIEW continued... Andrew Smith
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