01732 759725 44 productivity and strengthen security while opening up new revenue streams for our partners. Stuart Miller: The increasing complexity of hybrid working environments is driving demand for flexible, cloud-based and AI-driven solutions that integrate seamlessly into existing IT ecosystems. To meet this, Canon has taken a cloud-first approach, expanding compatibility across our portfolio. The latest upgrades to uniFLOW Online now support Windows Protected Print and ARM-based devices, while integrations with platforms like NetDocuments and Microsoft 365 simplify cloudnative workflows. Canon’s Therefore platform has also evolved with AI-driven data capture and enhanced integration with Microsoft Teams and SharePoint, helping customers digitise and secure information more effectively. In parallel, Canon is embedding AI directly into its imageRUNNER ADVANCE DX and imageFORMULA devices, while the new imageFORCE multifunction printers incorporate AI-trained firmware that recommends optimal security settings and smart authentication that keeps information flowing seamlessly through the business. These innovations deliver improved accuracy, intelligent automation and simplified device management, reducing the need for manual intervention and ensuring workflows run more efficiently. Looking ahead, cloud and AI will continue to shape the print and document management space, and Canon is committed to delivering solutions that harness this technology responsibly, driving innovation while safeguarding sensitive data. A big part of this is staying close to our partners and customers and their individual needs and training requirements when it comes to adopting new technology. Shaun Wilkinson: We’ve been evolving our strategy for several years to ensure our dealers can capitalise on the growing demand for cloud, automation, and AI-driven solutions. A cornerstone of this has been U.FS, our fleet management platform, which enables predictive maintenance, automated supplies, and workflow optimisation. This gives our partners the tools to deliver proactive service and adapt to changing customer needs. Beyond fleet management, we’ve invested in solutions that address the shift to cloud and digital workflows. Cloud Print & Scan provides users with secure, flexible access to print and capture functions from any location, which is an essential capability in hybrid working environments. In addition, we have extensive experience with electronic document management solutions, and we have dedicated IT and solutions teams to help our partners sell and support them. This means they can establish secure, structured digital archives and automate document workflows. Cameron Mitchell: We’re evolving our strategy by making sure partners are equipped to capture growth in cloud, automation, and AI. The shift is about enabling them to have richer conversations with their customers, moving from transactional sales to true solution selling. We’re embedding these technologies into our portfolio in a way that partners can package and deliver seamlessly, supported by specialists within the business and resources. At the same time, we’re investing in training and enablement, so partners feel confident positioning these solutions alongside traditional print. For us, it’s about helping the channel stay relevant and competitive but most importantly, opening new revenue streams, strengthening customer relationships, and positioning themselves as trusted advisors in digital transformation. By combining our print heritage with future facing solutions, we’re helping partners evolve at the same pace as their customers’ needs. Kerry Rush: We have consistently adopted a dynamic approach to our portfolio, ensuring it evolves to meet the ever-changing needs of our clients and partners. This strategy is designed to address emerging technology challenges and leverage new opportunities. Our portfolio now includes a robust mix of products and solutionfocused offerings, many of which are cloud-first solutions that empower organisations to thrive in today’s digital landscape. One prime example is our recently launched Copilot consulting service. This innovative service assists our clients in deploying AI, ensuring they can safely and securely maximise the benefits of this new technology. By integrating AI into their operations, our clients can achieve greater efficiency, enhance decision-making, and drive substantial growth. Overall, our commitment to staying ahead of technological advancements and providing tailored solutions enables us to support our clients effectively. This approach not only addresses their immediate needs but also positions them for long-term success in a rapidly evolving market. Daniel Gilbert: We have made significant investment in this area and our technical teams focus on training and delivery to ensure the customer benefits from everything the solution has to offer. Too often we have found customers have what they need but don’t know how to make it work for them, we focus on post-sales satisfaction as much as pre‑sales engagement. Our software specialists continually test new products and benchmark them against the competition to ensure we can offer a vendorneutral solution in all applications. We work with many engineering and manufacturing businesses who, at a basic level, VOX POP …continued David Smith John Green Paul Kamlesh
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