01732 759725 42 models by embedding ourselves deeper into our clients’ operational services. Document workflow and mailroom automation services are designed to complement existing infrastructure, allowing clients to streamline processes and remove manual handling. Through platforms like Printix and PaperCut Hive, we can provide cloud-based print management that supports hybrid working environments giving clients greater control and visibility over their print fleets. These software-as-a-service offerings allow us to grow with our clients and respond to changing working structures and requirements. David Smith, Group Marketing Director, Xeretec: At Xeretec, we don’t see market change as a threat, we see it as an opportunity. We began a multi-year transformation in 2017 with a clear vision: to evolve from a print-centric provider into a strategic IT partner. We’ve invested strategically in our future, not just by acquiring new businesses, but by building a foundation of highly skilled talent and forming new partnerships with leading vendors. This has enabled us to expand our core business of managed print and production services and introduce a powerful portfolio of high-growth IT solutions. What sets us apart is this unique combination of strengths. Our clients trust our proven, marketleading expertise in print, and they increasingly rely on our infrastructure to meet their broader IT needs. In a consolidating market, customers demand capability, scale, and reliability. We believe it isn’t just about providing technology; but delivering a complete and trusted solution. John Green, Managing Director, Commerce Business Systems: At CBS, managed print is still a really important part of what we do, but we’ve made a conscious effort to become a partner to our customers by offering them a much broader range of technology and services. Schools and businesses now look to us not just for their print solutions, but also for IT services, telecoms, data security and office supplies. As part of our strategy, and because we are continuing to grow our team, we moved in July to a new 14,000 sq. ft. head office in Bradford, giving us the space and resources to deliver more and offer greater value to our customers. It’s CBS’ mission to build long-term relationships and we’re focusing on service quality rather than just hardware, so I believe we really do stand out in a crowded market. Paul Kamlesh, Technical Director, Copybox Document Solutions: As a family-run business, maintaining good customer relationships is a high priority so it’s important that we provide a personal, customer-first approach. Obviously, hardware is our core business, and we’ve worked closely with selected local IT providers, who don’t already offer managed print solutions, to deliver complete digital solutions for our customers, as one partner. This allows us to think beyond selling machines and focus on helping businesses and schools improve their efficiency, reduce costs and work more sustainably. We are proud that we have continued to retain 100% of our customers, year after year, and it just goes to show that our focus on service and relationships is the right way to differentiate our business. Michael Field, Managing Director, Workflo Solutions: The industry is shifting rapidly, and hardware alone is no longer a sustainable differentiator. The organisations that will thrive are those embracing digital transformation and building value beyond the page. At Workflo Solutions, we’ve done exactly that by focusing on digitisation, automation, and security. A key enabler has been our partnership with UiPath, the global leader in robotic process automation. Through this collaboration, we are helping customers accelerate AI adoption in their business processes; automating repetitive tasks, improving document workflows, and building intelligence into operations. This allows clients to move away from print dependency and towards smarter, more agile business models. Our approach is to reframe print as part of a wider digital ecosystem. By combining secure document capture, AI-driven automation, and cloud integration, Workflo Solutions is positioning itself not simply as a print provider, but as a trusted digital transformation partner. Mariola Martinez, President of Western Europe Partners, Xerox: For over a century, Xerox has continually evolved to meet the changing demands of the workplace. Today, it is a services‑led, software-enabled organisation that powers the hybrid work environment, increasingly utilising advanced AI-driven technologies. With a deep legacy in document management and workflow automation, Xerox is investing in AI to help businesses optimise operations, enhance productivity, and embrace digital transformation. A significant milestone in our reinvention was the acquisition of Lexmark in July 2025. The acquisition brought together two global leaders in print and managed services, significantly expanding our capabilities and geographic reach. Lexmark’s hardware innovation and strong market presence complemented our software and digital services strengths, accelerating the shift by Xerox from a print-centric model to a digital-first enterprise. By combining our strengths with Lexmark, we aim to deliver greater value to our clients, enhance our service capabilities, and strengthen our position as a more competitive and efficient market leader. VOX POP …continued Stuart Miller Shaun Wilkinson Graham Foxwell
RkJQdWJsaXNoZXIy NDUxNDM=