PRINTITRESELLER.UK 33 onsite for our channel partners and that they don’t have to dispatch their own engineer, cutting down their costs and adding value.” First choice partner FUTERA is well-positioned to deliver on its mission to become the UK’s first choice partner for technology services. “If you want things done properly, FUTERA is the company for you,” Manning said, adding: “I don’t believe there is another entity in the country that offers the breadth of services that we do. In addition, having operated a direct business for over 30 years, we know exactly what a channel customer needs from us. We understand how to operate on a customer’s site, from saying good morning, to setting up a staging area for new equipment, keeping a clean and tidy work environment, to keeping end-users informed. We know how things run and how to do things properly. And we want to be the partner for companies that think the same way.” In conclusion, Manning explained that the company has ambitious growth targets. “We’re looking to grow and add excellence to our company, both organically and through acquisition. So if there are any companies that would like to partner with us or potentially exit their business then do get in touch, because we’re starting to build that pipeline again now.” imperative that we have complete governance of the process, so that we can deliver absolutely everything our channel customers expect. “For example, we have fully staffed technical service desks, we’ve got our own onsite technical team UK-wide, we have staging areas within our facilities, where we can, for instance, image hundreds of laptops at a time, ship them out, receive them back, break them down and ethically dispose of them. “We know from talking to current and prospective new customers that a lot of companies serving the channel work in isolation, and the services they provide are limited to a particular area. The feedback we’re getting is that having one company they can throw everything at and who will consistently deliver to a really high standard is a real value-add. Our comprehensive offering is being received very well.” Delivering added value Manning points out that FUTERA isn’t operating on a stack it high, sell it cheap basis when it comes to delivering channel services. “That works to a certain point, but everybody’s got customers that need a bit of extra TLC, and the one-size-fits-all approach isn’t okay with them, and that’s where I see the value in what we do.” As a case in point, Manning explains that FUTERA’s logistics team are all technically trained, meaning they can do full installations and field service calls. “They’re not just men in a van moving things from A to B. This means we can be the trusted eyes and hands efficiency or driving revenue. Not only are we building a great place to work, but with everyone so invested, our customers feel the benefit of this every single day.” FUTERA has also brought a number of industry veterans on board including James Pittick, Russell Cole and Simon Wright, all of whom have previously held senior roles at Canon and have been attracted by FUTERA. “These are all strategic hires and integral to delivering on our strategy to grow. They’re fantastic guys, with brilliant reputations and all of them embody the culture we’re building here at FUTERA,” Manning added. Specialists across a a wide array of services FUTERA has a large but specialist services offering which includes outsourced IT Support, Infrastructure, Field Servicing Break/Fix, Cloud Services, Managed Print, Technology Logistics and Storage, PDI, Installation Services, Device Refurbishment, Workshop Services, Hardware Recycling and Secure Disposal, Technology Procurement, Technology Relocation, Service Provider Migration, Digitisation, Bulk Scanning and Document Storage. FUTERA operates both directly and provides channel services to household names and recognisable industry brands. “We do everything fully in-house and that’s the key here,” Manning explained, adding: “If we’re providing these services to the channel and people are outsourcing to us, it’s absolutely COVER STORY www.FUTERA.co.uk
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