PrintIT Reseller issue 118

PRINTITRESELLER.UK 43 VOX POP continued... We are working with a growing number of businesses and organisations to digitise paper-based processes and their associated archives. We have seen a trend in this becoming a necessity due to changes in government or industry regulation PrintIT Reseller: From AI to cybersecurity, big data to digital skills, nearly 9 in 10 businesses are investing in new technology this year to improve productivity and gain competitive advantage. What measures can businesses proactively take to better protect their assets and how can your products/services help? implementing technologies that do not alienate staff to a point that they either do not use the systems or they use them incorrectly, thus taking a step backward. Running user trials in specific departments or teams helps to mitigate staff rebellion as well as stress-testing systems already in place. This iterative way of working with technology means that our customers do not get left behind the trends, but they are not blowing the budget on things they do not need either. Jon Palin, Technical Director, Elmdale Maintenance: We feel it’s really important to offer continued training, excellent communication and support to the end-user so that they are not daunted by the speed of the new technology. We regularly inform our customers when we are going to run a software update, and about the updates in newly launched new products, and we also encourage them to take advantage of our preventative maintenance, which means we are proactively supporting their business or school. With third-party software such as PaperCut and ScanShare it’s possible to set up and analyse each machine to perform to its most efficient and, with real-time anti-virus products like Bitdefender, the MFPs are heavily armed against cyber-attacks. Paul Kamlesh, Technical Director, Copybox Document Systems: Speaking from our own experience as a managed print solutions provider, we make sure we keep in regular contact with our customers, to give them updates on new technology and any changes that affect them. They have come to rely on us to communicate as well as make sure their print equipment runs smoothly, efficiently and cost-effectively. We have always been very confident in the technology we supply to customers, because of the extensive functionality and productivity the ranges have provided for many years. You could even say that the MFP is an early form of AI with in-built intelligent memory, hard drive and a wealth of different options which enable businesses and schools to manage their documents more efficiently than ever. Arwel Griffiths, Managing Director, Ar Graf Cymru: Through our managed print services we are able to remotely manage machines in the field, which helps to provide our customers with the peace of mind that we can spot any issues on the machines and keep them safe by carrying out firmware updates, without having to concern the end-user. We have found this has really helped in hybrid working environments where it’s important to enable customers whose staff work from home and other locations, to print securely. We also make sure we communicate regularly with our customers, whenever we have news about anything that affects them. John Green: We believe that customers should invest to encompass a wide range of technologies that complement each other. This is why we provide a diverse range of products and services including managed print, IT services, telecoms and office supplies, to cater for the specific needs our customers as they plan ahead. Right across the board, we recommend a combination of proactive security measures and specialised support services to make sure our customers’ businesses are secure, productive and resilient. Daniel Gilbert: Promoting a culture of security awareness across all levels of a business is imperative to protecting key assets. The narrative needs to come from the top stakeholders as they will feel the biggest impact should an incident occur. We are working with a growing number of businesses and organisations to digitise paper-based processes and their associated archives. We have seen a trend in this becoming a necessity due to changes in government or industry regulation. With our NHS partners, the trigger point has been an increased focus on digital inclusion and the ROI that will bring. In other cases, the need to locate and retrieve documentation instantly to ensure audit compliance has been the driving factor. Data is the biggest asset that a business has a duty to protect. We Paul Kamlesh