PRINTITRESELLER.UK 37 n Billing. OneStop MPS Portal features a number of ways to export the data it captures, enabling the automation of consumable ordering, ready to go invoicing and device status logging. OneStop also enables contracts to be set up and uses the data it collects to generate periodic billing – a bi-directional link means all data captured by OneStop MPS Portal is available to export and be used by accounting systems, such as Sage or Xero for example. n Asset management. Another handy feature is asset management, which lists all devices (not just printers) and records them in the system. Intelligent functionality enables dealers to input details such as lease expiry dates for example, to ensure they proactively approach a customer before contract renewal. n Smart power. OneStop Smart Plugs enable users to control and manage energy usage in the office to save money and reduce carbon footprint. From a single pane of glass, users can monitor and view the energy consumption of any connected device, remotely control the power to that device and set up schedules – for example, forcing all devices (not just printers) to be switched off from 5pm Friday until 9am Monday, eliminating wasted energy consumption when offices are closed over the weekend. n Environmental monitoring. With employee well-being front and centre for organisations of all sizes, the ability to ensure optimum conditions in the office is a real value-add. OneStop environmental monitoring sensors pick up fluctuations in temperature, humidity or CO2 levels in the office, sending alerts that enable settings to be readjusted to maintain optimal conditions for employees. Dealers can upsell smart power and environmental monitoring services to customers, helping them to reduce energy bills and improve working conditions. n Mobile-tech app. The mobiletech app (for both Android and iOS) enables staff to access device information, view and modify job tickets, and more. Automatic synchronisation seamlessly handles updates, the app provides a focused view of data which streamlines workflow and helps teams stay on track, allowing them to deliver top quality customer service. www.BITS.uk.com Portal USB support allows the collection of all device readings, device status and consumable levels, where supported. n Job ticketing. This feature is designed to simplify the customer support process and eliminate the need to use multiple systems. Within OneStop MPS Portal, dealers can seamlessly combine devices monitored by OneStop and a customer’s service record and create a detailed service history to help them make data-driven decisions. It’s easy to schedule jobs, track time spent, monitor progress and identify common issues. Dealers can create, edit and view device support requests, pick parts from stock, assign them to engineers, provide customers with automated email updates and close off support requests – all from a single pane of glass. n Stock management. Dealers can leverage OneStop to gain control of all stock held across multiple locations. The supplies management system provides a complete stock transaction overview and even enables supplier purchase orders to be raised. Bidirectional feeds connect dealers and their suppliers, providing a live feed of current stock prices and levels, meaning inventories are always up-to-date. Plus, the auto stock replenishment feature automatically places orders, ensuring just-in-time delivery if stocks are running low. The functionality also enables direct-to-customer shipping, helping to speed up delivery times and keep inventory costs low. DEVICE MANAGEMENT We wanted OneStop to be a complete office management system, not just print device management. We want dealers to see OneStop as a system that saves them time and which can generate revenue, not just be a cost to them Service Calls Scheduling
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