01732 759725 36 DEVICE MANAGEMENT secure uploading of results and can export all data in CSV or XML formats for importing seamlessly into most backoffice systems. The ISV also invested in HP Smart Device Services (SDS) – a cloud-based technology that allows HP managed device resellers to reduce service cost, maximise device uptime, and deliver exceptional customer service. This enables it to implement functionality with HP devices that would normally be restricted to vendor-owned tools. For example, to do remote firmware updates, gain information from many devices and to use special features from HP such as predictive maintenance alerts. A changing market The MPS market continues to change at a rapid pace and consolidation has fast become the norm. BITS recognised that in order to differentiate it had to find new ways to add value and enhance its offering to extend beyond real-time print device monitoring and proactive consumables management. “We wanted OneStop to be a complete office management system, not just print device management. We want dealers to see OneStop as a system that saves them time and which can generate revenue, not just be a cost to them,” Byrne explained. The end goal was to enable dealers to eliminate the use of multiple systems and use OneStop for everything – from job ticketing, environmental sensor monitoring, stock management, billing, smart power management, asset management and more. “So, we set about developing all of these features to appear seamlessly with OneStop, a move that empowers our dealers to open up new conversations with customers and generate new revenue streams through the provision of additional value-add services,” he added. Adding value BITS’ approach has been to further develop its print device management solution to add new features and functionality that dealers and their customers need. As such, product development has been heavily focused on creating a number of new valueadd features and functionality to the OneStop MPS Portal. These include: n Advanced USB support. Data collection agents provide a full snapshot of USB connected devices. While some agents can only capture the number of print jobs sent to a USB printer from the point of DCA install, OneStop MPS Established in 1990, BITS’ focus was originally split between providing IT support services and software development. A few years ago, the company made the decision to walk away from IT support services and refocus its efforts 100 per cent on software development, specifically within the MPS arena. BITS’ flagship solution – OneStop MPS Portal was launched over ten years ago, initially as a tool to automatically collect meter readings from any networked printer or MFP and order consumables for proactive supplies replenishment. It can also be set up to monitor status and consumable levels for all network devices to aid a proactive response to any problems that might occur. OneStop MPSPortal was designed to work across a wide range of devices, covering all manufacturers, providing everything an MPS provider needs in one easy to use tool. It uses standard network protocols, such as SNMP for device readings and HTTPs for the Business I.T. Systems Ltd (BITS), has updated its OneStop MPS Portal adding a whole host of new features that extend beyond printer device management. According to Channel Manager Mark Byrne, OneStop removes the requirement to rely on multiple systems for job ticketing, stock management, billing, smart power management, asset management and more, resulting in less training, less expense and a much improved workflow Device management and more Mark Byrne Dashboard
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