BULLETIN 01732 759725 4 Sleepless nights for security chiefs According to a survey by CSI Ltd, nine out of ten cybersecurity decision-makers in companies with 250+ employees stay awake at night worrying about their organisational security. Their main concerns are a lack of cybersecurity skills (30%), limited resources within the IT team (29%), old IT infrastructure (27%) and the risk of third-party suppliers leaving them vulnerable to a cyber-attack (25%). Additionally, three quarters (78%) believe the cost of living crisis increases the risk of a cyberattack. www.csiltd.co.uk SMBs lead the way UK SMBs are less likely to have experienced downtime due to a cybersecurity issue than their counterparts globally and, also have the lowest cost of downtime, according to the 2022 State of Ransomware Report from Datto, a Kaseya company. When asked about downtime during their most recent cybersecurity issue, 18% of UK SMBs stated that they didn’t have any, compared to the global average of 12%. In addition, the average cost of downtime for a UK company was almost half the global average – £53k compared to £103k. Datto suggests that this could be because UK SMBs are more likely to have implemented security solutions such as anti-virus (74% vs. 57% globally), email/ spam protection (66% vs. 53% globally), file backup (64% vs. 49% globally), managed firewall (62% vs. 49% globally) and cybersecurity training for employees (50% vs. 43% globally). On the downside, the UK has higher than average ransom requests of £16,500, compared to a global average of £12,500. This year, the top security investment priorities for UK SMBs are cloud security (52%), network security (47%) and cyber insurance (32%). www.datto.com On the piste! We are delighted to announce the launch of the PrintIT Reseller and Technology Reseller Ski Club Network. If like us, you have a love for the channel and the mountains, then this European event could be for you. The inaugural four-day event will take place between February 27 and March 1 2024 in the legendary Italian resort and party town of Sauze d’Oulx. The Via Lattea ski area is often described as a dream come true for snow lovers offering fantastic Alpine skiing, plus extensive state-of-the-art snow making capability also makes the region a pretty snow-sure bet. This event is open to all levels of ability, and if you are a complete novice but would still like to join, then ski lessons can be organised. And if pitting your skills against the famous Kandahar Olympic Downhill run is not your thing, then Sauze has lots of other activities that don’t require skis including extensive walking routes, dog sled and Skidoo treks to name a few. On top of the skiing, there is of course the après ski, and we have a fabulous itinerary lined up which includes lots of time for everyone to network and socialise. There is a maximum of 26 places and once they’re gone, they’re gone! This is a first come first served event, so if you’re interested and would like to find out more contact Ethan, Paul or Neil via phone: 01732 759 725 or email [email protected], [email protected], [email protected]. The greatest challenge The Global Perspectives on Threat Intelligence report from Mandiant reveals that security teams value threat intelligence but struggle to apply it effectively. 96% of respondents are satisfied with the quality of their threat intelligence but nearly half (47%), of organisations cited effectively applying threat intelligence as one of their greatest challenges. The report also found that 67% of respondents believe senior leadership underestimates the cyber threats to their organisation. www.mandiant.com IT experience benchmark highlights The Global IT Experience Benchmark Report from HappySignals shares aggregated experience insights into various aspects of corporate IT performance – for both in-house and outsourced IT service providers. Experience insights from the latest report include that IT support capabilities are important to what end-users think of IT as a whole. End-users most frequently selected IT support services (60%) and IT personnel’s attitude (53%) as contributing factors to their positive overall IT experience rating. At the same time, 69% of respondents gave it as a contributing factor to their poor score. The report also found that: n 80% of employee perceived lost time with IT incidents comes from only 13% of tickets. n Each time a ticket is reassigned, end-user happiness decreases by nearly eight points, and end-users perceive they lose an average of 1 hour and 49 minutes of work time per additional reassignment. n 79% of customers’ service desk teams now have experience targets, while 18% have yet to set any. n Customers are ceasing service provider sanctions, with this dropping from an 87% usage level in 2020 to 52%. n 89% of customers feel happier end-users are a key benefit of experience management. n 64% cite better IT teams focus, better decision-making based on data, and more motivated IT employees. www.happysignals.com 27th FEB 1st MAR •SKI CLUB NETWORK•
RkJQdWJsaXNoZXIy NDUxNDM=