Northamber SMB Technology Buyer's Guide 2018

23 020 8296 7066 | www.northamber.com Fifield Glyn is a leading firm of Chartered Surveyors, with over 50 employees throughout three locations in the UK. Staff who worked away from the office used dictation machines but returning to their base to upload dictations was a costly and ineffective use of their time. This also caused a delay in getting the dictations to the secretaries for transcription and document creation, which resulted in a slower customer response. Case Study: Philips Dictation increasing employee productivity for surveyors Better voice recorders Fifield Glyn had already been using non-Philips dictation machines but realised that they needed better devices. The company chose Philips Pocket Memos DPM7000 and DPM8000, due to its high data security features and seamless integration with their IT systems. For the employees on the road Fifield Glyn chose SpeechLive, Philips cloud dictation workflow solution. Staff working off-site can record their dictations on their smartphones with the Philips voice recorder app and send the voice files to the Philips SpeechLive portal. The secretaries are notified when new voice files are uploaded in the portal, enabling them to transcribe the files and create the documents. Product: DPM8000 Responding to clients’ queries faster Since adopting Philips Pocket Memos and SpeechLive, Fifield Glyn has seen a whole host of benefits including higher employee productivity, more efficient processes, greater accuracy and better customer satisfaction as they can respond to their clients’ needs quicker. Richard Smith, Fifield Glyn’s Director, explains – “There’s been no messy interval period trying to phase out the old dictation machines and integrate Philips Pocket Memos and SpeechLive, so there hasn’t been any disruption to our productivity.” Accessories