www.managedITmag.co.uk 25 server stress, enabling proactive scaling before performance issues emerge. Beyond day-to-day operations, ControlUp also assists with smarter and more sustainable hardware lifecycle decisions by helping PKF Littlejohn determine which devices should be upgraded or retired, allowing for greener, cost-efficient procurement strategies. “ControlUp will show us what hardware and compute we need, what can last and what can’t, costs to change and, given that there’s some technical debt in our business, how older software will run on newer platforms,” explains Madden. “ControlUp is giving us the information across our whole IT estate so that informed decisions can be made based on objective data.” ControlUp’s retrospective insights have already shown their value. For instance, when a remote employee experienced connectivity issues from overseas, ControlUp telemetry data revealed that the user was relying on a smartphone hotspot, causing latency. Support staff were able to quickly diagnose the problem and resolve it, saving hours of manual investigation. Madden concludes: “The business case for ControlUp was easy to make to our leadership team – clear benefits, quick implementation, and a platform that aligns perfectly with our strategy of investing ahead of growth. As we continue to scale, ControlUp will help us stay proactive, efficient and focused on delivering exceptional IT experiences to our people.” www.controlup.com us to get ahead and proactively address issues before they impact colleagues, whether that’s troubleshooting slow computer performance by a home worker or identifying under-provisioned VDI sessions.” Following a successful inhouse trial organised by Highgate IT Solutions, Madden selected ControlUp for three main use cases: 1. Improving the end-user experience – ControlUp equips IT service desk staff with realtime diagnostics to pinpoint root causes of performance issues, such as slow Wi-Fi or congested broadband connections, without guesswork or unnecessary and time-consuming IT interventions. 2. Right-sizing VDI resources – ControlUp provides telemetry for PKF Littlejohn’s infrastructure team to evaluate whether existing VDI configurations are appropriately resourced or require adjustment. This insight informs critical decisions in determining the balance of compute resources provided to employees, such as whether to migrate more users to VDI (or keep them on traditional desktops or laptops) and the financial practicality of doing so. In addition, the team will use ControlUp for patch and vulnerability management and to prevent configuration drift. 3. Server infrastructure and capacity planning – As the firm onboards dozens of new employees each month, ControlUp provides the IT department with early warning alerts in case of PKF Littlejohn, one of the UK’s fastest-growing accountancy, audit and advisory firms, has chosen the ControlUp ONE platform to deliver real-time, proactive infrastructure monitoring and telemetry across its entire IT infrastructure. With offices in London, Leeds and Manchester, PKF Littlejohn specialises in the complex auditing of AIM and publicly traded businesses. It is the largest auditor of AIM-listed companies in the UK and is the fifth ranked auditor of total UK stock market clients, according to the Corporate Adviser Rankings guide. As part of its growth strategy, PFK Littlejohn is on course to double its headcount from 450 in late 2023 to over 900 by the end of 2025. The firm is also expanding its physical footprint, increasing office space by 66% at its Canary Wharf headquarters, while continuing to support a flexible, hybrid working model, with employees in all locations working remotely several days a week. In July, to help it successfully scale IT services in line with this growth, PKF Littlejohn deployed the ControlUp ONE platform across its VDI deployments and fleet of Windows laptops and desktops. This gives it real-time visibility into endpoint performance and the ability to proactively remediate remote work issues and optimise infrastructure across its diverse mix of physical and virtual environments. “We needed a platform that could deliver immediate insight into user experience and infrastructure health without creating overhead,” says Chris Madden, IT Director at PKF Littlejohn. “ControlUp enables Fast-growing challenger brand in audit and advisory services deploys ControlUp DEX platform to ensure smooth IT operations across hybrid environments as headcount doubles PKF Littlejohn selects ControlUp to ensure IT services scale in line with the firm’s rapid growth CASE STUDY
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