24 01732 759725 help automate, saving time and ensuring updates are applied to the most recent applications. Employee scoring and sentiment analysis. Implementing employee scoring and sentiment analysis is crucial for measuring and boosting employee engagement and satisfaction. Regularly scoring employee experiences, based on performance metrics and sentiment analysis of surveys and other feedback mechanisms, provides valuable insight. This is pivotal in refining DEX strategies to ensure tools and systems align with employee expectations and contribute to a productive, engaging working environment. Ubiquitous desktop support. Today’s digital and hybrid work relies on an ever-evolving mix of physical, virtual and Desktop-as-a-Service or clouddelivered endpoints. To enhance employee productivity, DEX technology should provide an end-to-end view of all desktops and workspaces across the hybrid work infrastructure, supplying real-time metrics, identifying issues and using automation to quickly resolve them. Next-gen digital workers are the first generation for which AI and GenAI will become as commonplace as a smartphone. They prioritise work-life balance and view hybrid work as the ideal, supported by a seamless, secure and productive digital experience that allows them to do their job without unnecessary disruption. As the key to both employee satisfaction and seamless work, DEX platforms have become essential for the modern workforce. www.controlup.com Application performance. Common complaints from digital workers relate to the availability of applications when they need them, slow loading and sluggish performance, all of which impact productivity. The right DEX technology with automated troubleshooting and intelligent remediation can take action to solve these problems, ideally before a worker has to contact the help desk for a resolution. Real-time remediation. The foundation of any mature DEX solution is remediation. A DEX platform should continuously remediate both the employee experience and security vulnerabilities, either without human interaction or manually, in real-time, as needed. With the proliferation of devices now used by workers, removing friction quickly is key to reducing the ever-increasing cost of support. AI support. With AI enabling rapid code-writing and improved performance of applications, a DEX platform must scale accordingly and provide monitoring, remediation and security at an accelerated pace to sustain the highest level of efficiency and productivity. Security measures. Major concerns for digital workers include defending their work against threats and avoiding disruption caused by a cyberattack. It’s therefore important to integrate security measures into a DEX platform, including continuous monitoring for potential threats, proactive threat detection and automated remediation to quickly negate any identified threat. This should include the patching of software vulnerabilities, which some DEX solutions Tomorrow’s digital workforce is changing how technology is used at work. Employees are becoming more self-reliant, less dependent on centralised IT, and bigger users of tools (especially those powered by AI) that enhance their individual skills and empower them to become technologists in their own areas of expertise. The ideal for these workers is technology that just works, free from glitches, delays or disruptions. This seamless experience is the result of proactive digital workplace management and digital employee experience (DEX) tools working in concert to address problems before they arise. Be a digital servant to your workers Think ritzy hotel concierge service and you’ll have the mindset to support your workers’ digital experience, backed up by frequent employee feedback to ensure you remain on the right track when offering and expanding DEX tools. As Qualtrics states in its Employee Experience Trends 2024 report: “Employees expect to be heard. Some are even very willing to open up all means – like their work email and Slack messages – to finally be heard, but with the expectation that leaders will take action, tell them about it and make changes for the greater good of the organisation.” While this goes beyond just the digital experience, it is a good indication of what employees are thinking and how they expect to see results from their feedback put into action. Construct a solid DEX foundation Having the best foundational DEX platform provides the consistent experience digital workers want. Key DEX elements include: Jed Ayres, CEO of ControlUp, highlights the growing importance of digital employee experience management, or DEX, for next generation digital workers Empowering the next-gen digital workforce with seamless IT experiences Jed Ayres WORKPLACE
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