Print.IT - issue 49

What makes a good IT service? There are many Managed Service Providers (MSP) all offering the same type of functionality, but what makes a good IT service and should a company utilise these from an MSP? The big question is, do you need to outsource at all, and if so what are the benefits to the business and IT team – if any? When considering the potential of outsourcing IT Services, you should conduct a cost benefit analysis – which can be complex by its nature – taking all aspects into consideration and using the resources open to you such as the senior members of the team around you. By taking the time to analyse, it should become clear what the benefits are, but also take into consideration the risks involved. A key benefit of outsourcing is to relieve burden from your team, allowing them to concentrate on other aspects of your business, while the vendor takes control of the aspects you consider worthy of outsourcing. By outsourcing you can benefit from the experience the vendor brings and use these resources to increase your internal IT teams knowledge — working together can be beneficial for all parties. Remember that the vendor should be seen as an extension of your IT team and not a separate entity and therefore have your best endeavours at heart! HELPING YOU ACHIEVE YOUR GOALS As Business Services specialists, we are only interested in one thing — providing solutions to business problems. Each organisation faces its own unique operational challenges, and our aim is to help identify problem areas which, if addressed, could deliver the most measurable return for your business. Finding the right IT Services to meet your business needs Ultimately, all business process and applications interact with your IT infrastructure at some level. In this increasingly regulated and digital age, the burden of managing this ever evolving environment is significant – couple that with growing security demands and this can be a daunting prospect. Our IT Services capability allows us to manage key infrastructure and remove this burden from IT teams. Through a discovery led process, we will help you identify your requirements and provide IT Services fit for the purpose, helping you build and maintain a reliable and resilient IT infrastructure. Our approach focuses on customer needs and IT services for customers rather than IT systems, and stressing continual improvement. Through a discovery led process, we will help you identify your requirements and provide IT Services fit for the purpose.