Xerox launches Hosted Managed Print Service
Published June 30, 2009 at 12:21 pm · Filed under Printer / Copier
Xerox has launched a hosted version
of its enterprise managed print service
(MPS) to meet growing demand for
managed print amongst small and
medium-sized businesses.
IDC predicts that 60% of SMEs in
Europe will consider purchasing an
MPS solution in 2009 in an attempt
to lower print costs, reduce IT support
and increase offi ce productivity.
Xerox Print Services is designed
to be delivered by Xerox’s channel
partners and includes tools to manage
the four phases of a managed print
service (Assess, Design, Implement
and Manage) in organisations with as
few as 50 devices.
The hybrid offering will enable
certifi ed channel partners to
build their own branded services
with their own agreements and
contracts, backed by a technology
platform and support infrastructure
provided by Xerox.
“Xerox hosts these tools,” explained
Darren Cassidy, VP for Large Accounts
Europe. “We run services and then we
provide the information to the partner
who includes it in customer reports
showing all relevant data and what
actions need to be taken.”
Xerox Print Services uses tools fi netuned
by Xerox in the 12 years since
it launched Xerox Offi ce Services,
its managed print services for large
enterprises, which now manages
more than 2 million devices, half of
which are non-Xerox.
Cassidy said: “Xerox Global
Services has led the way in managed
print in the document space. We have
focused on large enterprise customers
and have developed fantastic tools for
managing the document environment.
We have now redeveloped and
optimised these tools to enable
channel partners to deliver managed
print to smaller businesses.”
The tools allow resellers to
assess a customer’s current printing
environment, fi ne-tune its printing
networks for optimum performance,
and manage multi-vendor printer
fl eets effi ciently and cost-effectively,
with remote monitoring for proactive
maintenance and just-in-time
supplies delivery.
All print activity and events are
captured so that customers can
monitor print costs (and carbon
emissions) and check that promised
cost reductions and Service Level
Agreements (SLAs) are being met.
Cassidy believes that now is the
perfect time to launch Xerox Print
Services, as it has the potential
to deliver costs savings of 30% or
more, a reduced carbon footprint
and productivity improvements, whilst
freeing customers from the burden of
managing their printer fl eet.
“If there’s ever a time people
need to be focused less on printing
and documents and more on their
core business it is now,” he said.
“This is the right time to say to
people, ‘Why not let the partner you
trust manage your print: sign up to
SLAs and let them manage it while
you run the business’.”
www.xerox.com
